Social Media Community Engagement Specialist

Job Description Social Media Community Engagement Specialist Pella, Iowa or Urbandale, Iowa (Hybrid) OR Remote Leads correspondence and reputation management on all Pella social channels and third-party review platforms. Supports Social and Influencer manager on influencer contracts and content development. Schedules and reports on social media posts on behalf of the Pella brand. Collaborates extensively with Customer Service team to route customer inquiries. Provide metrics that includes social media platform results, social sentiment, and assessment of and performance on third-party ratings and reviews performance. Manage online directory listings alongside local branch support internally.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor and respond to inquiries and reviews from current and potential Pella customers on social media sites including, but not limited to, Facebook, Instagram, Pinterest, YouTube, Google My Business, Yelp, and Houzz.
• Schedule and report on social postings on behalf of Pella platforms.
• Coordinate with Pella Customer Support Team to resolve product and other customer issues and provide follow-up as necessary.
• Update and monitor changes to online directory listings.
• Provide monthly metrics for third party ratings and reviews across the Pella Direct Sales Network.
• Other duties as assigned.

SKILLS / REQUIREMENTS:

• Demonstrated capability in social media reputation management and measurement.
• Proficiency in content marketing and social media strategy.
• Strong creative/communication skills.
• Strong collaboration with boundaries of decision making.
• Social customer service oriented with an ability to follow up and resolve issues.
• Extremely detail oriented with a strong work ethic.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Bachelor’s degree (B.A.) from a four-year college or university; or 3-5 years of related experience; or equivalent combination of education and experience.

COMPUTER SKILLS: Must be proficient in social media, Outlook and all systems utilized to support Pella’s customers.

About Us About Pella Corporation As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 18 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek , Forbes and Glassdoor , having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes ' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?