Community Manager, Community Development

Job Title: Community Manager, Community Development

Location: Philadelphia, PA

Health Union powers the first and largest community-based activation and data platform, transforming healthcare by providing unparalleled support, information, and validation for millions navigating complex health conditions and their care teams. With over 125+ condition-specific online communities and 15 years of community leadership, Health Union’s authentic engagements fuel the company’s robust suite of endemic media, influencer marketing, market research, and data solutions, driving proven outcomes for patients, HCPs, and brands.

Position Overview:

Health Union is seeking a Community Manager to join our growing Community Development Team. The Community Manager will be primarily responsible for managing the overall health and growth of our online communities. In this role, you will work with other community team members, cross-functional team members, and our patient leaders to manage our online health communities.

Given our aggressive growth and variety of projects, day-to-day responsibilities and projects can vary greatly. This position provides development opportunities for driven, successful individuals. Responsibilities may change and evolve as the team and Health Union grow.

What You Do:

• Build and maintain a working knowledge of relevant disease states to inform content strategy and community engagement
• Own and evolve the community strategy for each assigned community, using data and community insights to guide decisions and optimize performance
• Leverage content, email, and social channels to drive community growth, engagement, and retention
• Manage site content to ensure diversity, accuracy, quality, and relevance
• Optimize content for readability and search performance (SEO, Zero-Click, AEO, GEO) in partnership with subject matter experts
• Lead email marketing strategy and execution for the relevant community
• Lead and support site-specific Health Leader teams to foster authentic engagement and community trust
• Encourage meaningful community interaction while maintaining a safe, inclusive, and supportive environment
• Identify and execute scalable opportunities to grow the community and strengthen relationships
• Surface insights and recommendations from community management to inform broader strategy and decision-making

What You Bring:

• Bachelor’s degree in Liberal Arts, Marketing, Public Health, Psychology, Sociology, Communications, or relevant experience
• 1+ years in community management, content management/editorial, health education, or online marketing/public relations/communications
• Outstanding written and verbal communication skills
• Ability to work independently without the need for direct guidance or management
• Strong organizational skills with the ability to manage multiple conversations via multiple platforms: social, blog, email, internal, etc
• Demonstrated ability to meet deadlines and manage timely turnaround of content, responses, and deliverables in a fast-paced environment
• Proactive, independent thinking with a positive attitude
• Ability to translate complex ideas into similar, intuitive communications
• Proactive in creating conversations and seeking innovative ways to connect online
• Experience in healthcare a plus

Annual base salary for positions at this level and job group is $60,000-$70,000, and your base pay will depend on the qualifications, experience, skills, and competencies required for this job.

At Health Union, base pay is one part of our total compensation package and is determined within a range that provides the opportunity to progress as you grow and develop within a role.

In addition, our Total Rewards package includes medical, dental, and vision insurance, a 401(k) plan, a professional development budget, and paid time off available to full-time employees upon hire. You will also be granted time off for designated company-paid holidays, summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

HEALTH UNION REALLY IS THE BEST PLACE TO WORK

As a dynamic organization that offers flexible work options, we foster a workplace that encourages an authentic, respectful culture of teaching and learning. We work hard and save space to form close-knit relationships that are meaningful to us individually. Health Union also offers top-tier benefits and other perks to full-time employees, starting day one. We cultivate a dynamic, collaborative work environment that values inclusion, community, excellence, and transparency. But don’t just take our word for it: The Philadelphia Inquirer, Philadelphia Business Journal, Inc., and Forbes have all named Health Union a “best place to work”-and we take pride in living up to that hype every day.

Commitment to Inclusion

At Health Union, we believe that individually we make a statement, but collectively we make an impact. Diversity and inclusion power that impact. We strive to create a sense of belonging by embracing our differences. We are an organization where everyone is valued, heard, and appreciated. Health Union encourages applicants from historically marginalized populations to consider our team as your next opportunity for change. We are committed to equal employment opportunity and advancement regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or gender expression, Veteran status, or any other characteristic protected by applicable law.

To comply with federal law, Health Union participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

Applicants must be legally eligible to work in the U.S for any employer.

The position offers a hybrid work arrangement, requiring a minimum of two in-office days per week. Our office is located in Center City, Philadelphia.

• Candidates only. No direct calls or emails. No recruiters/agencies, please.