Client Experience Partner

About Coaching Right Now

At Coaching Right Now (CRN), we focus on helping businesses solve their problems through their people. We are a coaching first organization that partners with leaders and organizations to drive meaningful, sustained change. Grounded in our values of Curiosity, Authenticity, Kindness, and Energy (CAKE), we design and deliver coaching, leadership development, and learning experiences that create real impact for people and for business.

We are trusted by large, high visibility global clients who expect excellence, trust, and thoughtful partnership.

The Role

We’re hiring two Client Experience Partners (CEPs) to serve as embedded strategic partners for complex enterprise clients. This is a seat‑at‑the‑table role for someone who thrives in ambiguity, brings calm credibility to senior stakeholders, and can translate people insights into clear direction and action.

The CEP operates as a trusted advisor, problem solver, thought partner, and connector for our clients

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owning outcomes without relying on formal authority and helping both the client and CRN succeed over the long term.

This is a 100% remote role. Preferred locations: Seattle, Austin, Denver, Phoenix, San Diego.

What You'll Do

• Lead CRN’s relationship with the client’s internal learning and leadership development ecosystem, building lasting relationships and value
• Serve as a coaching expert and leadership development thought partner, shaping how coaching is positioned, integrated, and scaled
• Explore and propose scalable leadership solutions aligned to client culture and business/people priorities
• Partner closely with senior CRN leaders on client engagements (collaborate, design, present)
• Advise senior stakeholders on leadership development needs across lines of business
• Act as a trusted advisor, influencer, and culture translator
• Create understanding, ownership, and advocacy for CRN within the client organization
• Translate people and program data into compelling stories that drive decisions
• Actively build relationships across the client organization
• Leverage referrals and connections to support additional teams and leaders
• Support strategy, contracting, and growth efforts
• Make client stakeholders and their teams look like rockstars through clarity and results

How This Role Fits Into the Organization

• Reports into: Lead of Client Experience & Strategy
• Dotted‑line partnership with: Client Expansion teams

Who You Are

• 7+ years in client‑facing roles
• Background in coaching, learning & development, HR, or organizational development
• Prior experience as an Account Executive, Client Partner, HR Business Partner, or L&D/OD leader
• Trusted advisor to senior business and learning leaders
• Excellent presenter, persuader, and storyteller
• Strong coaching orientation (expertise‑led, not product‑led)
• Experience navigating complexity and long decision cycles
• Calm, politically savvy, and confident under pressure
• Able to balance multiple priorities in fast‑paced environments
• Highly accountable, proactive, and impact‑oriented

Experience in executive coaching, L&D strategy, program design, measurement and people analytics, or change management is a strong plus. Coaching industry certifications (e.g., Korn Ferry 360) are helpful but not required.

Technology Skills

• Comfortable with WebEx and Teams
• AI‑savvy and curious about emerging tools
• Bonus: Highly proficient with the Apple ecosystem (MacBook, iWork suite - Pages, Numbers, Keynote)

Working Style & Mindset

• No ego; no attachment to titles or rigid boundaries – it’s about impact!
• Operates with curiosity, empathy, and confidence
• Comfortable being on‑call to address client needs
• Consultative, pragmatic, and highly trusted
• Proactively assumes responsibility and accountability

Location & Travel

• Fully remote within the U.S.
• Preferred locations: Seattle, Austin, Denver, Phoenix, San Diego
• 8+ trips per year for client and internal meetings

Why You'll Love Working Here

At Coaching Right Now (CRN), we believe meaningful work happens when people are trusted, supported, and encouraged to grow. This role is designed for impact, flexibility, and development — so you can do your best work while continuing to invest in yourself.

Compensation & Benefits

• Competitive Compensation:  Base salary of $90,000–$95,000 plus a commission component that rewards impact and outcomes
• Health & Well‑Being:  Medical, dental, and vision benefits
• Flexibility & Trust:  Fully remote, outcome‑based role with no physical office requirement
• Growth‑Focused Support:  1:1 professional coaching for your own development
• Time to Recharge:  Paid time off to rest, reset, and show up fully
• Long‑Term Support:  401(k) to support your future
• Connection Beyond the Screen:  Business travel opportunities to build relationships and deepen partnerships

If you’re energized by complex client partnerships, coaching‑led impact, and shaping leadership at scale

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we’d love to meet you!

Coaching Right Now is an equal opportunity employer. We value diverse perspectives and experiences and encourage candidates from all backgrounds to apply.