Digital Marketing Specialist

What began as a local favorite near The Ohio State University's campus has grown into a world-class fast casual restaurant. Our mission is to deliver fresh, high-quality food while delivering overflowing care to our guests and team members. Through our non-profit foundation, Charleys Kids, we partner with community organizations around the world to deliver education, mentorship, and food literacy education to underserved youth. We strive to serve our communities and strengthen our neighbors. Today, Charleys and our franchisee partners employ 10,000 people in 45 U.S. states and 15 countries around the world.

About the Job

Digital Marketing Specialist

Department: Marketing

Reports to: Senior Director of Digital Marketing

FLSA Status: Exempt

Location: On-Site | Columbus, Ohio

About Us

GOSH Enterprises is a dynamic, rapidly growing company that oversees a family of brands:

• Charleys: A 850+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World
• BIBIBOP Asian Grill: An award-winning, 80+ unit Korean-inspired fast casual restaurant concept
• Lenny's Grill & Subs: A Memphis-based 60+ unit chain serving high-quality deli and hot subs
• Charleys Kids Foundation: A nonprofit partnering with organizations around the world to provide food, education, and mentorship to at-risk children
• Solar Planet: A company providing solar field advisory and installation services

At GOSH, we believe our people are our greatest asset. Our People Services team partners closely with leaders across brands to create compliant, consistent, and positive employee experience at every level of the organization.

Position Summary

The Digital Marketing Specialist is a key contributor in collaborating on and executing vital components of our digital marketing strategy to drive traffic and sales to Charleys restaurants. It requires someone who can balance creativity with analytical insight to ensure Charleys stays relevant, visible, and connected to our growing community.

This role will have primary accountabilities for Charleys social platforms including Facebook, Instagram, TikTok and LinkedIn, but will also have opportunities to grow and contribute to other areas of the digital marketing organization, such as the Charleys mobile app, Bite Club Rewards loyalty program, brand site and overall web presence, and paid media/performance marketing.

Key Responsibilities

Social Media Planning & Execution

• Developing social calendar that ensures balanced mix of trending, evergreen and timely content that aligns with active campaign objectives.
• Writing creative briefs and collaborating with creative partners to develop content that will resonate with platform audiences and achieve performance goals.
• Managing and optimizing publishing schedules across multiple platforms.

Reporting & Performance Optimization

• Tracking, measuring and compiling reporting for relevant KPIs across social and digital tactics.
• Analyzing performance data to improve current digital campaigns and inform future strategies.
• Identifying content that could extend awareness to new audiences by executing a paid strategy.

Franchisee Partnership & Restaurant Page Management

• Managing portfolio of localized restaurant Facebook pages.
• Collaborating with Franchise Marketing Manager to support New Store Openings (NSOs) and identifying relevant partnership opportunities to drive regional awareness.
• Consulting with Franchise Business Consultants and Franchisees on relevant local content to support restaurant events and sales growth.

Community Management & Guest Relations

• Monitoring and responding to comments on branded posts and direct messages, reporting on guest sentiment, and escalating guest relations issues to relevant internal and restaurant teams.
• Moderating user-generated content and identifying brand advocate opportunities.
• Participating in relevant discourse across customer and other non-branded content.

What Good Looks Like

You will be successful in this role if you are:

• A data-driven creative: Committed to continuous improvement by embodying a test and learn philosophy and prioritizing data analysis to maximize results.
• Chronically online: Understand social trends, audience engagement strategies, and how to effectively cultivate influencer partnerships.
• Eager for growth: Thrive in a collaborative environment and have desire to work alongside a broader team to develop comprehensive, cross-channel campaigns that drive digital sales goals.

Qualifications

Required

• 2-4 years of experience in digital marketing, social media management, influencer marketing, or content strategy.
• Strong understanding of digital platforms, algorithms, and content trends.
• Proven record of managing brand social accounts and delivering measurable growth.
• Experience with analytics and social media management tools (Sprout Social preferred.)
• Excellent written communication skills with ability to adapt brand voice across audiences, channels and tactics.
• Strong project management skills with the ability to prioritize multiple tasks and initiatives.

Preferred

• Experience in restaurant, franchise or retail marketing.
• Familiarity of paid digital advertising strategy and metrics.
• Knowledge of influencer campaign management and contracts.

Benefits Offered

• Generous paid time off
• Health insurance
• Dental insurance
• Healthcare spending account (HSA)
• Retirement benefits or accounts
• Gym memberships or discounts
• Employee discounts

GOSH is committed to providing reasonable accommodations to qualified individuals with disabilities in the application process and throughout employment, as required by applicable law. If you require assistance or accommodation, please inform us so we can ensure your needs are met. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected characteristic under applicable law.