Social Media & Marketing Coordinator

Our Values

For each other…

• We make space for feedback, personal and professional growth, and trust
• We believe in the human dignity and goodness of each of our co-workers
• We remain a family and prioritize family

For our guests…

• We make magic moments happen and bring traditions to life, every night
• We believe in building personal connection that goes above and beyond executing service
• We remain grateful and gracious

For our community…

• We make contributions of time and resources
• We believe in a better world built from small, consistent action
• We remain engaged and invested over the long-term

To preserve our legacy…

• We make careful and equitable decisions
• We believe in preserving the American Dream
• We remain committed to sharing our stories

SOCIAL MEDIA & MARKETING COORDINATOR

Italian Village Restaurants is hiring a Social Media & Marketing Coordinator to support and execute marketing initiatives across our brands and restaurants (including Italian Village, The Village, Sotto / Bar Sotto, Vivere and Café Pisolino).

The Social Media & Marketing Coordinator will help bring campaigns, promotions, and digital initiatives to life across social media, websites, third-party platforms, and in-restaurant marketing channels. This role works closely with the Marketing Manager to ensure brand consistency, strong digital presence, and effective marketing execution across all concepts.

Their primary goals and accountabilities will be:
(1) consistent and accurate execution of marketing campaigns and digital updates,
(2) strong brand representation across social and online platforms, and
(3) impactful collaboration with influencers, partners, and internal teams.

They will report to and have guidance from the Marketing Manager.

Ideal Candidate Will Be

• Experienced in managing hospitality-industry social media accounts across multiple platforms including Instagram, Facebook, and TikTok.
• Experienced with social media management software such as Sprout Social.
• Adept at crafting content across multiple brand identities while maintaining consistent voice, tone, and visual standards.
• Talented in social media photography and videography, with the ability to capture engaging in-restaurant content.
• Proficient in building and engaging online communities while representing hospitality brands authentically.
• Skilled at analyzing social media performance and reporting on actionable insights using platform analytics.
• Experienced collaborating with local influencers, brand partners, and media contacts.
• Comfortable coordinating marketing campaigns, projects, platforms, and events across multiple restaurant concepts.
• Proficient in updating websites and maintaining accurate online business listings across multiple third-party platforms.
• Aware of social media trends, digital marketing tools, and algorithm updates, and able to identify opportunities for growth.
• Highly organized and detail-oriented, capable of managing multiple brands, campaigns, and deadlines simultaneously.
• A motivated self-starter who thrives both independently and within collaborative team environments.
• Self-motivated and capable of working in fast-paced, high-volume hospitality environments.
• Genuinely enthusiastic about hospitality, restaurants, and guest experience.
• Available to work outside standard business hours when necessary, including evenings or weekends, to manage guest engagement, attend events, or capture in-restaurant content.

Responsibilities

• Develop and manage monthly content calendars for Instagram, Facebook, and TikTok using Sprout Social to align with brand messaging, marketing initiatives, and brand aesthetics across all restaurants (minimum 5 posts per week per brand).
• Schedule and publish social media content while managing daily engagement including responding to guest messages, comments, and interactions in accordance with brand and community guidelines.
• Capture photo and video content in restaurants weekly, including seasonal promotions, events, and guest experiences.
• Manage the restaurant influencer program including outreach, coordination, hosting support during visits, and reporting on influencer engagement and performance.
• Collaborate with the Marketing Manager to execute marketing strategies, campaigns, and promotional initiatives across all restaurant concepts.
• Collaborate with external partners including branding/design teams and PR partners to support campaign development and execution.
• Assist in coordinating marketing campaigns by managing timelines, assets, and cross-channel execution.
• Maintain and update restaurant websites including menus, promotions, merchandise, events, and other digital content.
• Ensure accuracy and consistency across all third-party listings and online directories including Google, Yelp, Resy, TripAdvisor, Toast, DoorDash, GrubHub, Loop Alliance, Choose Chicago, and other platforms.
• Coordinate in-restaurant marketing initiatives including signage, flyers, and promotional materials when needed.
• Maintain and update marketing training documents, brand identity guidelines, and social media documentation.
• Monitor social media performance, analyze analytics, and share insights with the marketing team to support campaign improvement.
• Stay current on social media trends, platform updates, and emerging marketing tools, sharing insights and recommendations with the team.
• Maintain hospitality standards by ensuring timely responses to guest inquiries and escalating issues to restaurant management when appropriate.
• Assist with capturing and promoting special events, seasonal campaigns, and restaurant activations.

Typical Schedule

Full-time, approximately 40 hours per week.

During onboarding and training, the role will be in person 4–5 days per week.

After training is completed, there will be the opportunity for a hybrid schedule with at least 3 days per week in person, with additional in-restaurant time as needed for events, content capture, and campaign execution.

Some evening or weekend availability may be required for special events or marketing initiatives.

Compensation

Salary Range: $ 50K – $ 60K

Benefits

• Healthcare availability (medical, dental, vision)
• Employer sponsored Life Insurance
• 401K availability (with up to 4% match eligible the first quarter after 1 year from hire date)
• Paid Time Off (5 days of Paid Leave, 5 days of Sick pay and additional vacation eligibility after 3 years)
• Employee discount (50% off on all food to-go, 75% off on house wine, discounts on in-restaurant dining)
• Flexible schedule
• Referral program
• Family owned and operated business with a strong commitment to personal and professional development, internal promotion, and the happiness of the whole team

Our Restaurant Setting

• High-volume setting (400-600 covers daily)
• Fine, casual dining restaurant

Italian Village Restaurants is committed to maintaining our diverse and inclusive workforce and all applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Marketing: 1 year (Required)

Ability to Commute:

• Chicago, IL 60603 (Required)

Work Location: Hybrid remote in Chicago, IL 60603