Senior Account Manager

SALARY: $85-95k

Placement within the range for this position is based on a number of factors, including but not limited to, years of experience, relevant qualifications, skills, local market and budgetary considerations.

LOCATION: New York (Hybrid)

Who are we?

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.

Job Title

Senior Account Manager

Reporting of the role

This role reports to an Account Director or Group Director

Overview of the job

As a Senior Account Manager, you will work within the Client Services team supporting the Group Director. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service.

3 best things about the job

• Be part of one of the fastest-growing global influencer marketing agencies
• The chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, measurement, and strategy
• Joining the business at a time of growth and expansion in the NA (North America) region

Measures of success – in the first few months, you would have:

• Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure
• Familiarised yourself with key processes: Particular reference to our internal campaign trackers, creator sourcing and selection processes
• Learned our key systems: Slack, Google Workspace, and our proprietary campaign management tools
• Established creator comms understanding: Jumped into contract negotiations, concept and content review, and creator onboarding
• Creator management: Drafted contracts, worked on creator briefs, delivered creator lists, managed outreach and negotiations
• Initiated client interaction: Answered client questions, supported client comms on calls and via email with help from your manager

Roles & responsibilities:

• Oversee campaign execution for specific influencer marketing campaigns
• Sit within a team of client service individuals who support one another on campaign execution
• Take on client-facing ownership and responsibilities alongside the Account Director and Group Director to help drive consistent upsales and repeat business for the sales team
• Support on pitches for key clients you previously serviced -pulling indicative creators and providing feedback and knowledge where applicable
• Managing & working collaboratively to support new business opportunities
• Support in achieving and exceeding monthly KPI targets
• Lead influencer contract negotiations and management
• Support in budget management, forecasting and tracking project costs and updating clients on spend
• Lead on creating Post Campaign Analysis reports and presenting to the client
• Continuously focus on best in class client service and output

What you will need:

• 3+ years working in an agency or brand within client services, influencer marketing, advertising, social, media and/or creative
• Experience in account management, creator management, measurement, paid media and working within a revenue organisation
• Experience in delivering post-campaign analysis
• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
• Experience in revenue recognition systems and processes
• Experience executing campaigns across social platforms including TikTok, Meta, YouTube, Pinterest and Snap
• Experience and knowledge of CRM tools such as Hubspot and Salesforce
• You are commercially aware, organised, confident and communicate exceptionally well
• Very comfortable with spreadsheets, numbers and data analysis
• You are nimble, forward thinking, strategic and comfortable with ambiguity
• You are positive, collaborative and exude leadership qualities
• Experience with designing decks is a plus

A few of our core benefits:

• Medical Benefits through Insperity
• Wellbeing support including EAP & Mental Health cover
• 401K with match opportunity
• 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.