eCommerce Assistant

Barrett Beverly Hills

Part-time

Beverly Hills, CA, USA

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About the job

E-Commerce Fulfillment Assistant

Part-Time Role | Hours Vary Based on Order Volume

Barrett Recovery is a wellness and recovery brand based in Beverly Hills focused on premium products that support healing, performance, and longevity. We are looking for a highly organized and detail-oriented E-Commerce Fulfillment Assistant to support operations across our growing online store.

This role is ideal for someone interested in e-commerce, operations, and digital brands and offers hands-on experience working across Shopify, TikTok Shop, and Amazon.

Key Responsibilities:

Fulfillment & Operations

  • Pack and ship e-commerce orders across Shopify, TikTok Shop and Amazon Seller Central while maintaining high quality control standards.
  • Print shipping labels, prepare packages and coordinate carrier pickups.
  • Troubleshoot shipping or delivery issues such as lost packages or address errors.
  • Maintain a clean, organized fulfillment workspace and ensure orders ship on schedule.
  • Track inventory levels and assist with reordering packing materials.
  • Support inventory organization and product restocks as new shipments arrive.

Customer Experience

  • Respond to customer inquiries via email, social channels and website chat with professionalism.
  • Help resolve order issues quickly to maintain a positive customer experience.
  • Assist in identifying common customer questions and improving response templates.

E-Commerce Support

  • Assist with Shopify updates including product listings, tags, pricing, and collections.
  • Support with administrative tasks such as updating product details or pulling basic performance reports.
  • Monitor the online customer experience and flag issues impacting checkout or order fulfillment.
  • Help compile weekly sales or inventory reports across Shopify, TikTok, and Amazon.

Marketing Support (Occasional)

  • Assist with influencer shipments, giveaways and product launch preparation.
  • Capture simple product photos or short UGC-style videos when needed.
  • Help maintain brand consistency across customer touchpoints.

Qualifications

  • 1–2 years of experience in e-commerce, fulfillment, retail, or customer service preferred.
  • Familiarity with Shopify preferred; Amazon Seller Central, TikTok Shop, or Pirate Ship experience is a plus.
  • Highly organized and detail-oriented with strong problem-solving skills.
  • Comfortable working in a fast-paced environment and multitasking when needed.
  • Tech-savvy and able to quickly learn new platforms (Google Workspace, spreadsheets, etc.).
  • Ability to stand for extended periods and lift up to 30 lbs, with or without reasonable accommodation.

Schedule

  • Hours vary based on order volume.
  • Typical fulfillment days are Monday, Wednesday, and Friday, depending on order volume and business needs.

Location

In-person role based in Beverly Hills, California

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