Strategic Account Manager

About RD Industries RD Industries is a leading innovator in closed-loop chemical containment and dispensing solutions, headquartered in Omaha, Nebraska. Since 1982, the company has pioneered patented technologies, including the Dispensing Control Valve (DCV), and operates dual platforms—SaFTFlo® for safety-critical dispensing and OneFlo® for fully recyclable, mono-material solutions—aligned with global sustainability and regulatory standards. All products are engineered and manufactured in the United States, delivering superior quality, traceability, and supply chain reliability. RDI prides itself on serving as a strategic engineering partner to OEMs, providing product development, rapid prototyping, full-lifecycle tooling, and extensive customization and private labeling opportunities. Summary

The Strategic Account Manager will serve as the primary trusted advisor and relationship owner for a select portfolio of RD Industries' largest, high-value customer accounts. This role demands exceptional relationship-building at the executive and purchasing agent levels to foster deep, long-term partnerships, while overseeing all aspects of key account management—including tracking ongoing projects, coordinating and managing multiple orders from various chemical fillers and suppliers, and ensuring seamless execution to drive satisfaction and loyalty. With strong analytical skills to assess account performance, identify trends, and uncover growth opportunities, combined with superior communication abilities to articulate value propositions clearly and influence decision-makers, you will develop and execute customized account strategies that expand revenue, introduce new products, and secure retention through proactive, consultative engagement. By focusing on understanding each client's business objectives and regulatory priorities, you will leverage RD Industries' patented, industry-leading closed-loop dispensing technologies to deliver tailored solutions that enhance chemical safety, sustainability, efficiency, and compliance across institutional, industrial, and chemical applications. You will collaborate closely with product engineering, marketing, quality, manufacturing and customer service teams to align on custom configurations, resolve issues swiftly, maximize account success, and support RDI's global expansion initiatives in this high-impact, results-oriented position where prior experience in strategic account management within chemicals, fluid management, dispensing systems, or related B2B technical/industrial sectors is highly valued. Essential Functions

• Build and maintain deep, multi-level relationships with key decision-makers and influencers
• Conduct thorough needs assessments, identify pain points, and uncover opportunities for upselling, cross-selling, and new product adoption (e.g., SaFTFlo®, OneFlo®, and custom configurations)
• Lead consultative sales cycles involving technical demonstrations, solution design, value-based proposals, contract negotiations, and post-sale implementation support
• Partner with internal product engineering and sales leadership to translate client requirements into customized solutions, including new product design, rapid prototyping, chemical compatibility validation, and multi-port/keylock adaptations
• Monitor account performance metrics (revenue growth/retention) and deliver regular updates and analysis to senior leadership
• Identify and pursue international expansion opportunities within assigned accounts, supporting new distribution channels and aligning with global regulations
• Collaborate with marketing to provide account-specific input for collateral, tradeshow strategies, digital campaigns, and thought leadership content
• Proactively resolve issues, manage escalations, and ensure exceptional client satisfaction and long-term partnership loyalty

Compensation: Base Pay / Commission Work Conditions

This is an on-site role based in Omaha, NE, in a professional office and manufacturing environment. A travel allowance of up to 15% is required, primarily within North America. Safety glasses and closed-toe shoes are required upon entry to manufacturing areas. Knowledge, Skills, and Abilities

• Proven expertise in strategic/key account management within B2B technical or engineering-driven industries (e.g., chemical handling, industrial dispensing systems, fluid management, packaging components, water treatment, laundry, or safety-critical equipment), with a demonstrated track record of growing high-value accounts through customized solutions and long-term partnerships
• Exceptional relationship-building and consultative skills, including the ability to develop and maintain a trusted advisor status with V and C-level executives, purchasing agents, and key stakeholders to foster loyalty, influence decisions, and drive mutual growth
• Strong analytical abilities to monitor account performance, analyze trends, forecast opportunities, track multi-faceted projects, and manage complex order coordination across multiple chemical fillers/suppliers while ensuring accuracy, timelines, and customer satisfaction
• Technical aptitude and willingness to deeply understand and effectively communicate complex product features, including closed-loop dispensing platforms (e.g., SaFTFlo® and OneFlo®), regulatory compliance (safety/sustainability standards), and value propositions that address client-specific needs
• Proficiency in CRM systems, spreadsheets, account planning tools, performance analytics, reporting, and sales forecasting to support data-driven strategies and precise execution
• Superior communication, presentation, negotiation, and cross-functional collaboration skills to articulate value, resolve issues swiftly, lead internal teams (product engineering, quality, marketing, customer service), and facilitate seamless client interactions
• Financial acumen to manage pricing strategies, margin optimization, ROI discussions, and contract negotiations that align with business objectives and profitability goals
• Outstanding organizational and multitasking capabilities to handle multiple high-priority accounts, projects, and deadlines in a fast-paced environment while maintaining meticulous attention to detail and accuracy under pressure
• Self-motivated with a strong work ethic, proactive problem-solving mindset, and customer-centric orientation to anticipate needs, deliver exceptional service, and consistently exceed account retention and growth targets

Education/Experience* Bachelor’s degree: Business, Engineering, Marketing, or a related technical field (advanced degree preferred)

• 5+ years of experience in strategic account management, key account sales, or business development, preferably in manufacturing, industrial, or technical product environments
• Demonstrated success in achieving revenue growth and maintaining high client retention in regulated or engineering-heavy markets

Benefits Package Includes:

• Comprehensive Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with company contribution
• Employee Assistance Program (EAP)
• Flexible paid time off for vacation and personal time, in accordance with Company policy
• 8 paid holidays
• Employee Referral Program
• PayActiv Wallet – access your earned pay on demand Other Duties This job description outlines the primary responsibilities and is not an exhaustive list of duties. Additional responsibilities may be assigned as needed.

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RDI Core Values: Accountability • Commitment • Excellence • Teamwork • Humility • Integrity • Stewardship RD Industries is an Equal Opportunity Employer