Social Media Community Coordinator

“Join the Acme Family”

SOCIAL MEDIA COMMUNITY COORDINATOR

FLSA Status: Full-Time Salary Exempt

Acme Brick Company, a Berkshire Hathaway company, manufactures and distributes brick and building materials across 13 states. We take pride in being more than a brick company—we're a team of dedicated professionals focused on quality products, exceptional service, and long-term partnerships.

Summary

We're looking for a creative and enthusiastic Social Media Community Coordinator to join our small but mighty marketing team. Working closely with our Social Media Specialist, you'll support content ideation and production workflows while managing day-to-day community engagement across platforms. You'll also play a key role in company operations—maintaining processes, driving communication, and ensuring the Acme brand is represented with quality and consistency.

Essential Duties and Responsibilities (other duties may be assigned)

Community Management & Engagement

• Manage day-to-day communication with our social media audience across all active platforms (Facebook, Instagram, LinkedIn, X, TikTok, Pinterest, YouTube)
• Monitor passive platforms (Bluesky, Threads, Truth Social) for brand mentions and emerging opportunities
• Monitor, respond to, and moderate user comments, messages, and inquiries in a timely and professional manner
• Develop and implement community engagement strategies to grow and nurture our online audience
• Stay current on social media trends, best practices, and platform updates

Content Collaboration & Campaign Support

• Collaborate with the Social Media Specialist to develop, create, and schedule trending content that boosts engagement
• Assist in planning and executing social media contests, interactive content, and campaigns that encourage responses and conversations
• Attend company events to capture photo and video content as needed

Influencer & Partner Outreach

• Assist with identifying and engaging influencers, potential brand advocates, and partner brands to expand community outreach

Brand Protection & Crisis Support

• Support crisis management efforts by monitoring and addressing potential issues across social channels
• Proactively identify and address conflicts that could impact the brand's reputation

Internal Programs & Training

• Facilitate Acme's Customer Review Incentive Program for Sales in partnership with vendor Promote on Purpose
• Assist with social media training sessions for Acme Sales Associates
• Support the Social Media Specialist in managing Sprout's Advocacy program for Acme Associates

Skills and Experience Required for Success

• Bachelor’s degree (preferred but not required) or equivalent experience in marketing, journalism, English, communications, or public relations preferred
• Prefer experience in social media management or community management
• Experience with the major social media platforms (Facebook, Instagram, LinkedIn, X, TikTok, Pinterest, YouTube)
• Microsoft Office experience (specifically with Excel, Word, PowerPoint, and Outlook). Familiarity with web-based design platforms (Adobe Express, Canva) is a plus
• Excellent written and verbal communication skills
• Strong understanding of major social media platforms and their best practices
• Ability to work in a fast-paced environment and manage multiple priorities
• Creative problem-solving skills and attention to detail

Competencies Required for Success

• Passionate about social media and emerging digital trends
• Empathetic and able to handle difficult online situations with tact and kindness
• Self-motivated and proactive
• Team player with strong interpersonal skills
• Adaptable and able to learn quickly in a changing digital landscape
• Integrity
• Communication
• Teamwork
• Analytical Thinking
• Improvement Mindset

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.