Sr. Manager, Event Security & Safety

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

• Job Title: Sr. Manager, Event Security & Safety
• Job Summary: The Sr. Manager, Event Security & Safety is a senior event leader responsible for defining our ongoing and future event security and safety strategy. This position will be accountable for security and safety deliverables for TPCi events globally, leading and working with cross-functional teams and external partners across several markets to achieve both program and project goals. This role is a traveling role (both domestic and international; 20% of time), with this position serving as security lead for our largest, highest impact events.
• FLSA Classification (US Only): Exempt
• People Manager: Yes

What you’ll do

Strategic Planning & Vision

• Define and maintain security & safety roadmap for events programs across North America, Europe, Latin America, and Oceania as well as the World Championships which may occur in any market including Asia
• Ensure alignment with business objectives, scalability, and long-term event growth plans
• Drive evolution of our events security, defining and establishing future team, processes, and on-site operations
• Provide architecture for internal team and external vendor support for scale, defining clear areas of responsibility and accountability
• Evaluate internal and on-site security processes for opportunities to scale or adjust with latest technology

Event Leadership & Team Management

• Lead and mentor a growing team of security professionals
• Develop training, support documents, and processes
• Provide mentorship, performance management, and career development support
• Foster a culture of excellence, innovation, and accountability
• Serve as escalation point for event related security and safety decisions
• Provide active onsite leadership at largest consumer shows (10k-50k+ attendees) providing direction to internal team, government agencies, vendors, and supporting cross functional stakeholders in their security & safety needs

Cross-Functional Collaboration & Delivery

• Partner with event and championships teams including operations, production, programming, and the program managers to ensure security needs are met and executed across portfolio of events, supporting both players and general event attendees
• Partner with cross functional teams including Pokémon Center (in person retail), presidents office (VIP), and marketing (influencers) to plan future support and ensure security and safety needs are being met and supported
• Develop and align security plans and support with internal teams including legal, policy, and technology

Troubleshooting & Optimization

• Identify and resolve operational and performance bottlenecks ensuring smooth incident response and attendee experience at all security and safety touchpoints
• Oversee development of reports on the security of events and provide regular reporting on events for different audiences
• Develop and use analysis and data insights to drive continuous improvement
• Form and lead strike team to respond to significant real time issues

What you’ll bring

• Ten+ (10+) years of relevant professional experience or a demonstrated equivalent level of expertise, plus five+ (5+) years of people management experience.

• Bachelor's degree or Master’s Degree in a related field or a demonstrated equivalent level of applicable experience.

• Proven track record of leading event security teams, delivering security and safety operations for a portfolio of large shows, preferably with global scale

• Travel ~20% of time is required, including 4 times per year (1 week+ each) for our International & World Championships, as well as travel for ad hoc site visits and other security assessment needs

• Ability to travel internationally for fixed event dates including to Canada, Europe, Latin America, and Asia Pacific.

• Ability to provide on-site event support that requires standing or walking for the duration of the conventions, which can be multiple days.

• Security & Safety Expertise

  • Threat analysis and monitoring
  • Incident/crisis management and emergency response
  • Crowd control and egress management
  • Asset protection
  • Vendor management
  • Project and operations management including global/project budget management
  • Executive, VIP, and high-profile individual protection
  • Government agency integration including international (law enforcement, intelligence, EMS)
  • Security equipment and technology platforms (detection, scanning, communications, training, and reporting)
  • Data privacy/security

• Leadership & Communication

  • Exceptional ability to lead direct and cross-functional team(s) and influence event planning and strategy
  • Ability to communicate concepts clearly, creating presentations to senior / executive leadership for buy in and alignment on long term goals, budget, and team structure
  • Skilled at internal stakeholder management and translating security and safety requests into scalable operations that fit the business needs; not over resourcing or under resourcing but providing the informed appropriate level of support

• Mindset

  • Ability to multitask and proactively manage assigned programs and events with minimal supervision
  • Able to work under pressure and under challenging timelines
  • Team player with ability to work with various groups across the organization
  • Attention to details, and ability to multitask between different projects
  • Passion for continuous improvement; celebrating wins but always seeking to understand what could be made better

• A Plus

  • Experience with esport/sport circuits focused on delivering large rotating city-based events with diverse customer base (F1, PGA / LPGA, ATP/WTA, Olympic qualification, etc.)
  • Knowledge of Pokémon including playing the games or participating in events
  • Knowledge of events with significant family or kid presence
  • Proven experience developing support for unique high-profile individuals not fitting the typical executive/VIP mold, such as influencers or high-profile athletes

Base Salary Range: For this role, new hires generally start between $154,000 - $183,000 per year. The full range is $154,000 - $232,000 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-CK1 #LI-Hybrid

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.