Account Manager - US

The Role

Fabric Social is the maverick of social agencies. We specialize in building brands through best-in-class content, trend-first creative, and community-first thinking. We’re not just about reach; we’re about resonance. We nourish communities and create social ecosystems that pull audiences in, not just push content out. Following huge success and exponential growth in the UK & Europe, we are expanding into the US following significant client wins stateside and we are looking for highly ambitious, world-class Client Services professionals to join our growing team. We are

What You’ll Be Doing

Owning the Day-to-Day: You’ll lead the charge on retained clients and projects, managing timelines, budgets, scopes and expectations like a pro. You’ll take briefs and run with them, from kick-off to wrap-up.

Client Whispering:  You’re the strongest link between agency and client; fostering trust, delivering updates with clarity and consistency, and translating feedback into smart, actionable next steps for the team.

Project Command:  With a sharp eye on detail, you’ll keep everything moving: briefing creative, setting up ways of working, aligning with internal stakeholders, and ensuring delivery stays smooth, sharp, and profitable.

Commercial Wits:  You’ll have a brilliant understanding of scopes to ensure all work that leaves the building is on point, on time and on budget.

Social-First Thinking:  You’ve got a strong handle on the social landscape and a great understanding of how it ladders into wider comms. You’ll partner with paid, influencer, and creative teams to build responses that are on-brief and on-point.

Strategy & Reporting:  You know how to turn numbers into narratives, pulling insights from performance data to refine strategy and guide content planning. You’ll be fluent in our Fabric Formula and know how to utilize it to deliver social excellence.

Creative Collaboration:  Whether you’re helping craft a pitch deck or developing responses to brief, you’ll be working closely with Creative teams to build compelling, client-friendly work that hits the mark.

Team Management:  You’ll support junior team members with direction and delegation, while also managing upwards where needed. You’ll know when to step in, when to listen, and when to lead.

Pitching & Presenting:  You’re confident putting ideas in front of clients – whether in writing, on calls, or in the room. You’ll feed into brainstorms, shape decks and share the success of the work internally.

What We’re Looking For

• A confident, proactive person with solid experience in account management at a social or creative agency for 2+ years.
• A natural communicator with strong relationship-building skills both internally and externally.
• An organized operator with a clear sense of process and an eye for detail.
• A commercially aware thinker who understands scope, time, and budget – and how to keep all three on track.
• A passion for creative work and the knowledge to contribute meaningfully to content and strategy.
• A team player who brings energy, ideas, and initiative to every challenge.
• A calm presence in the chaos. Someone who brings clarity, structure, and momentum to everything they touch.
• Someone who is deeply tapped into Social culture

What You’ll Get

• An exciting role at one of the world’s fastest growing and most exciting marketing agencies.
• The opportunity to shape Fabric US in its early stages.
• The opportunity to lead brilliant work for future-shaping brands.
• A team that values ownership, energy, creativity and maverick thinking.
• A platform to grow your career in a supportive, ambitious environment.
• If you’re excited by creative work, client relationships and the chance to shape something special, let’s talk.

JOB LOCATION: The candidate will ideally be Chicago-based but we are open to candidates who work remotely from elsewhere in the US.