Social Media Account Coordinator

About Us

Be The Change Revolutions is a Digital Marketing Agency that specializes in engaging communities and igniting movements through our unique movement marketing model. We are collaborative, inclusive, and supportive. Our goal is to not only find someone with the experience and skills needed for this position but to find one that shares the human qualities and values that align with ours.

Our Values

• Human(e) Guided & People Focused: We respect each person's inherent value and worth and invite everyone to bring their whole, authentic self to the table.
• Impact Driven: We are driven to make meaningful change in everything we do–from client interactions, to activation plans, to engaging with other people online.
• Team Oriented: We achieve more when we effectively leverage each team member’s individual superpowers. We set our egos aside in favor of a collaborative approach that emphasizes the common good.
• Integrity Focused: We build trust through responsible actions, honest relationships, and keeping our promises to clients and colleagues alike.
• Curious Learners: We have a willingness and desire to continuously learn and grow personally and professionally.

Position Summary

The Account Coordinators serve as the primary liaison between BTC Revolutions and our clients, overseeing the community management team and ensuring seamless execution of all deliverables. This role combines strategic client partnership, project coordination, creative collaboration, and day-to-day oversight of community managers to ensure we deliver exceptional results aligned with client goals and BTC’s mission to bring the human(e) back to the internet.

Account Coordinators maintain a deep understanding of their clients’ brands, industries, and communication strategies, translating them into effective activations, organized workflows, and clear direction for the internal team. This is a highly collaborative and dynamic role that requires strong communication skills, initiative, and a solutions-driven mindset.

Qualifications

• Minimum of 2 years experience in social media marketing
• Bachelor's degree in digital communications or a related field such as advertising or journalism
• Experience in the hospitality industry and guest relations
• Ability to quickly learn and understand best practices in established social media platforms (i.e. Facebook, X, Instagram, Snapchat, Pinterest, LinkedIn & TikTok)
• Ability to adapt and differentiate between various brand voices/tones/personalities
• Ability to easily translate insights and discoveries into social media content that people engage with and react to
• Ability to learn and understand the impact of social media industry trends on client business needs, including memes, hashtags, trending topics, and language of multiple generations (Millennial, Gen Y, Gen X, Boomer), and translate the impact of platform changes on client business
• Detail-oriented and highly organized in the day-to-day management of business requirements and needs
• Excellent writing, editing, and communication skills, including an engaging written voice
• Experience building out monthly/quarterly/yearly reports for clients
• Experience creating social media content, or eagerness to learn
• Experience engaging with consumers and knowledge of Social Media channels, including but not limited to Facebook, X, Instagram, TikTok, LinkedIn, and YouTube
• Experience with social media tools like Sprout Social, or the enthusiasm for learning
• Experience with the execution of Influencer and Community Outreach
• High competency level in computer and software skills compatible with job responsibilities, including proficiency with Google Docs, MS Word/Excel/Powerpoint
• History of building and maintaining positive and influential relationships with clients and co-workers
• Knowledge of social media analytics used in tracking audience engagement and campaign performance
• Strong project management skills with the ability to track multiple projects, campaign goals, and deadlines.
• Strong work ethic and motivated self-starter to match and understand the speed of change within the social media industry
• Understanding of paid vs. organic social media strategy, or a desire to learn
• Versatility, flexibility, and willingness to work as a team to accomplish goals and foster a collaborative and supportive environment

Responsibilities

• Act as liaison between the client and the creative team
• Adhere to all Senior Community Manager responsibilities when on shift
• Assist in gathering information or assets requested by team members to complete assigned to-dos
• Attend to client needs and requests while continually seeking ways to add value to the client-agency relationship
• Collect and distribute client feedback to the team as necessary
• Communicate regularly with the team, creative, insights department, and leadership team detailing and confirming the status of the upcoming week’s scheduled deliverables
• Contribute to creative ideation as needed
• Convert all approved activation ideas into a client-facing activation plan including steps and associated timeline(s)
• Convert approved activation plans into associated Basecamp to-dos
• Create and maintain Basecamp projects for business unit’s clients for each marketing window
• Develop and maintain a working-level understanding of assigned client's industries, company culture, products/services, and strategic communication plan
• Guide your community management team on shift expectations, activations & client goals
• Identify and understand what content type (image, language, video, animation, etc.) works best on which social media platforms for the best client engagement outcomes
• Interact with clients in a confident and professional manner
• Maintain folder structure and file locations within clients' account folders, including archiving old folders on Dropbox
• Manage projects to ensure tasks are completed on time
• Oversee the community management team assigned to your client's accounts
• Participate in cross-functional team meetings as needed
• Post all relevant content in a timely manner and according to schedules and brand guidelines
• Proactively communicate with clients on a daily or as-needed basis in a professional, efficient manner
• Respond to client or internal emails in a timely fashion
• Upload all working files and completed work to the appropriate Dropbox location before marking a task as complete

BTC Specific

• Adhere to all BTC principles and processes as defined throughout Trainual
• Be available for a Google Hangout or a screen-sharing session at any time during a scheduled shift
• Clock your hours in Harvest in real-time, consistently and accurately following the Harvest guidelines
• Ensure weekly that your hours are logged in Harvest to the correct projects and tasks, with notes
• Input your schedule availability within the required timeframe as defined in the PTO Requests process
• Maintain an accurate and up-to-date Google Calendar of your availability and off times
• Maintain zero past-due to-dos in Basecamp on a daily basis
• Professional conduct in all manners representing BTC, including meetings and events
• Promptly attend and participate in regularly scheduled BTC team/client meetings
• Stand by the core values that define our company and culture

Job Type: Full-time

Pay: $50,000 - $56,000

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

A willingness to work varied hours, including weekends.