Assistant General Manager

Job Title : Assistant General Manager

Reporting to : General Manager

About Sloomoo Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights (you can slingshot slime, walk on slime, design your own slime, and more) converge with glossy, contemporary design.

Sloomoo’s universe has expanded - there are now a total of 5 Institutes (NYC, LA, Houston, Chicago, Atlanta) and two MiniMoos (Boston, Philadelphia) with more to come.

MiniMoos are smaller than the Institutes but packed with as much color, surprise, and play.

The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC, and more.

The mission: Deliver joy, whether you’re a kid or kid-at-heart.

Position Summary

The Assistant General Manager will assist in supporting all operations of their location. In this role, you will play a key role in both the strategic and daily operations of Sloomoo Inc., working alongside a team of 40+ employees to ensure an exceptional guest experience while also contributing to the production of thousands of tons of slime each year. You will help lead the daily operations and management of Sloomoo Inc, creating an inclusive culture and a warm welcome for our guests, volunteers, and staff.

The Assistant General Manager will be confident in assisting with managing people, projects and budgets, and will know when to delegate and when to take ownership. They will bring a positive and empowering attitude to the team, and their motivating approach will ensure delivery to a high standard across the site. They will be able to work with a range of different stakeholders and demonstrate flexibility and a proactive and diplomatic approach to problem-solving. The Assistant General Manager will assist in the planning and delivery of work streams, ensuring that the VP of Operations is kept informed and involved in key decision making.

You will be key to upholding Sloomoo’s values :

• Joy – Joy is our DNA. We spark wonder, play, and creativity in everything we do.
• Accountability – We own it. Every action, every result—our name is on it.
• Collaboration – Joy happens when we create together. We rise as one team.
• Innovation – We push limits, dream big, and turn bold ideas into reality.
• Inclusivity – Everyone belongs. Every voice matters.
• Resilience – We pivot, solve, and grow stronger through every challenge.
• Excellence – Good isn’t enough. We obsess over the details that make greatness.

Responsibilities

• Assist in identifying and engaging with relevant influencers across various platforms to support brand partnerships and collaborations.
• Support the execution of marketing strategies to enhance brand visibility, reach, and engagement among target audiences.
• Stay informed on industry trends, best practices, and emerging platforms to continuously innovate influencer marketing strategies.
• Assist in managing full P&L responsibilities.
• Support floor managers and staff in their daily operations.
• Help manage procurement and inventory to ensure operational efficiency.
• Assist in maintaining high standards of guest service.
• Contribute to the development and implementation of Standard Operating Procedures (SOPs).
• Ensure staff adherence to all Standard Operating Procedures.
• Support staffing needs, including collaboration with staffing agencies when necessary.
• Assist in maintaining brand integrity across all aspects of the guest experience.
• Support the operations of the retail store, assisting with planograms, promotions, signage, and product placement.
• Contribute to the roll-out of new slime products, optimizing productivity and inventory control processes.
• Assist in providing leadership and guidance to the Sloomoo Inc. team, ensuring resources are allocated effectively for both ongoing and new developments.
• Support operational departments in regularly reviewing and improving workplace safety procedures to minimize accidents.
• Assist in leading quarterly Health & Safety Committee meetings, engaging representatives from all departments.
• Help maximize guest admissions revenue and collaborate with senior management on forecasting and budgeting.
• Assist in monitoring and managing labor costs to meet and exceed financial targets.
• Support the delivery of a world-class guest experience, as evidenced by positive survey results.
• Contribute to an engaging and rewarding workplace environment with a competitive retention rate and internal promotions.
• Assist in driving the evolution of the Sloomoo brand by implementing strategic initiatives.
• Help achieve and exceed projected guest attendance and revenue targets.
• Contribute to the development and implementation of improvements that enhance guest satisfaction, employee experience, and revenue growth.
• Utilize data-driven insights to inform decisions regarding sales and production strategies.
• Assist in completing and documenting accident/incident reports, ensuring follow-through and resolution within 24 hours of the incident.
• Perform other duties as assigned.

Qualifications

• Preferred bachelor’s degree in hospitality, business administration, or related field.
• Retail experience is a must.
• Experience of operational management within a guest-facing operation.
• Budgetary and line management experience (essential).
• Ability to prioritize the needs of the different departments.
• Excellent time management and organizational skills.
• Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
• Ability to build and maintain strong relationships with key consultants and contractors.
• Energetic, perceptive, confident problem solver with a good sense of humor.
• Ability to engage with colleagues in a diplomatic manner.
• Minimum age: 18 years.

Inclusivity Commitment Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities, and promoting initiatives aimed at creating a culture that is meaningful, innovative, and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.