Sr Spec, Rep & Extnl Comm

PENNYMAC:

Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day:

The Reputation and External Communications Senior Specialist plays a pivotal role in shaping and safeguarding the company's online reputation and external brand presence. This position serves as a key strategic partner to the VP of External Communications and Media Relations, managing the end-to-end process for all media inquiries and enhancing executive visibility. The Sr. Specialist develops and executes an overarching reputation management strategy, leveraging third-party monitoring systems to build the brand across multiple online channels. The role is a core part of Pennymac's reputation, external communications and executive profiling efforts. This position supervises all social media community and external reviews. The role is responsible for overseeing how the social media and reputation response teams communicate across all platforms, and provides executives with detailed reports on key findings.

The Reputation and External Communications Senior Specialist will:* Oversees and executes responses to all social media inquiries, including reviews, comments, and mentions

• Provide direction and supervise the communications of other consumer response team members to maintain a consistent brand voice and timely response rates across platforms
• Monitors community engagement on social media for trends, comments, and cusotmer feedback
• Review, refine, and present analytical data from the consumer response team to executives and stakeholders to ensure they understand evolving trends in consumer complaints and their implications
• Act as a direct liaison between Corporate Marketing and internal stakeholders requesting assistance with external communications
• Cultivate relationships with media outlets, journalists, and industry influencers to enhance the company's brand reputation
• Directly communicate with external media agencies to create press releases, biographies, and other communication materials
• Assist in drafting copy for award announcements and urgent executive press mentions, ensuring a rapid turnaround for timely social media posts
• Directly report any crisis customer complaints to media relations, production, servicing, and legal, while managing social media communications across platforms
• Collaborate with internal teams, including marketing, sales, investor relations, and product teams, to align messaging and campaigns
• Partner with internal stakeholders to ensure accurate communication of company initiatives and developments
• Provide guidance on effective communication strategies for different target audiences
• Research and provide data for various awards and accolades, while also ensuring all company accolades are current and up-to-date by conducting quarterly reviews to identify necessary changes for various marketing promotions
• Perform other related duties as required and assigned as it relates to other marketing functions for Pennymac and Olympic/LA28 efforts

What You’ll Bring:

• Bachelor's degree in Public Relations, Marketing, Communications, or a related field. Master's degree is a plus
• 4+ years experience in public relations, brand management, and reputation management
• Strong written and verbal communication skills, with the ability to craft compelling narratives
• Proficiency in social media platforms, social media management tools, and analytics
• Excellent interpersonal skills and the ability to build and maintain relationships with diverse stakeholders
• Creative thinker with a keen eye for design and branding elements
• Ability to work under pressure, handle crises, and adapt to a fast-paced environment
• Strong project management and organizational skills

Why You Should Join:

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:* Comprehensive Medical, Dental, and Vision

• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
• We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities.

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional\-benefits\-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:* Lower in range - Building skills and experience in the role

• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary: $65,000 - $100,000 Work Model: OFFICE