Head of Digital

Job Title: Head of Digital The Head of Digital is a senior, highly visible leadership role responsible for owning and accelerating the brand’s ecommerce and digital growth. This individual is both analytical and creative, equally comfortable setting long-term strategy and rolling up their sleeves to execute. They are intellectually curious, results-oriented, and energized by building scalable digital engines in a fast-growing, founder-led brand.

This role has end-to-end ownership of ecommerce performance, customer acquisition and retention, digital marketing, and site experience, with a particular focus on conversion optimization, paid performance marketing, and profitable growth.

Key KPIs include: site traffic, conversion rate, revenue, AOV, customer acquisition, CAC, LTV, and ROAS.

Responsibilities Ecommerce & Digital Strategy

• Own and define the brand’s short-term and long-term ecommerce vision, strategy, and roadmap, aligned with overall business and revenue goals.
• Translate high-level business objectives into actionable digital strategies across acquisition, retention, site experience, and technology.
• Serve as the internal authority on ecommerce performance, digital best practices, and growth levers.

Performance Marketing & Growth

• Lead and oversee all performance marketing channels, including paid social, paid search, display, affiliates, influencer partnerships, and email/SMS acquisition.
• Develop and execute customer acquisition strategies that balance efficient growth with brand integrity.
• Own testing frameworks for creative, copy, audience targeting, and channel mix to continuously improve performance.
• Partner with creative and brand teams to ensure paid and lifecycle marketing reflects the brand’s voice, aesthetic, and positioning.

Retention, Lifecycle & Customer Experience

• Lead retention and lifecycle marketing strategies across email, SMS, loyalty, referrals, and remarketing.
• Optimize the full customer journey from first touch through repeat purchase and advocacy.
• Partner with Customer Experience teams to ensure insights from customers inform merchandising, site UX, and marketing strategies.

Site Experience, Merchandising & CRO

• Own site performance and conversion optimization, including UX/UI, navigation, product detail pages, merchandising, and on-site SEO.
• Oversee product setup, tagging, taxonomy, and site merchandising strategies to drive conversion and storytelling.
• Lead continuous testing and optimization initiatives to deliver a best-in-class ecommerce experience.

Analytics, Forecasting & P&L Ownership

• Develop and manage the monthly ecommerce P&L, forecasting revenue, spend, and contribution margin.
• Build and maintain a KPI-driven performance framework to measure success over time.
• Deliver clear, actionable reporting and insights to leadership and cross-functional partners, identifying risks and growth opportunities.
• Use data to inform decision-making, prioritize initiatives, and allocate budgets effectively.

Team Leadership & Cross-Functional Partnership

• Lead, mentor, and grow high-performing digital, ecommerce, and performance marketing teams.
• Create clarity, accountability, and scalable processes across teams.
• Partner closely with Merchandising, Creative, Brand, Planning, Operations, and Finance to ensure alignment on launches, campaigns, and priorities.
• Act as a collaborative, solutions-oriented leader in a fast-paced, entrepreneurial environment.

Vendors, Technology & Innovation

• Vet, onboard, and manage external agencies, vendors, and technology partners.
• Own the ecommerce tech stack and identify opportunities to enhance capabilities and efficiency.
• Stay ahead of industry trends, tools, and emerging platforms to keep the brand at the forefront of the digital landscape.

Qualifications

• 10+ years of experience in consumer ecommerce, preferably within fashion, lifestyle, or premium brands.
• Proven track record of scaling ecommerce and performance marketing while maintaining profitability.
• 5+ years of people management experience, with demonstrated ability to build, develop, and retain high-performing teams.
• Experience creating and executing a comprehensive ecommerce roadmap across channels and functions.
• Strong understanding of ecommerce funnels, CRO, UX principles, and digital merchandising.
• Deep experience with paid media forecasting, budget ownership, and performance optimization.
• Hands-on, scrappy leader who thrives in fast-paced environments and is comfortable both strategizing and executing.
• Advanced knowledge of Google Analytics, paid media platforms, email/SMS tools, affiliate programs, and ecommerce technologies.
• Exceptional communication skills with the ability to influence cross-functional stakeholders and senior leadership.

Salary $200,000