Brand Community and Social Media Coordinator

About Vandelay Hospitality Group

Vandelay Hospitality Group is a leader in crafting iconic, enduring hospitality experiences. With a decade of growth across brands and markets, we are known for concept-driven dining that celebrates the soul of American culture. Our commitment to quality, authenticity, and a refined sense of place drives everything we do. About the Opportunity

We’re seeking a Brand Community & Social Media Coordinator to support Vandelay’s digital presence while delivering elevated, personalized experiences for our VIP guests. This role sits at the intersection of social media execution, guest communication, and hospitality, ensuring our online voice and guest experience feel seamless and thoughtful.

This position is part of the Marketing department and works closely with Restaurant Operations, cross-functional teams and outside agencies. The role requires flexibility to support events, guest needs, and real-time communication outside of standard business hours. Core Responsibilities Social Media Coordination* Coordinate photo and video shoots in collaboration with internal teams

• Manage the social media content calendar and scheduled posts
• Draft captions and assist with content ideation
• Coordinate influencer visits with PR and restaurant teams
• Monitor and respond to direct messages and comments

Guest Relations & VIP Experience* Serve as a point of contact for VIP guests, providing personalized support

• Assist with special requests, reservations, and unique dining experiences
• Help resolve guest issues promptly and professionally
• Maintain VIP guest profiles, preferences, and visit history

Guest & Audience Insights* Collect guest feedback, reviews, and satisfaction insights

• Support basic audience and engagement analysis
• Flag sentiment shifts or guest experience opportunities to leadership

Requirements* High school diploma or GED required; Bachelor’s degree in Marketing, Communications, or related field strongly preferred

• 2–4 years of experience in social media, hospitality, guest relations, or a related role
• Familiarity with social media platforms and basic analytics tools
• Strong written and verbal communication skills
• Highly organized, detail-oriented, and collaborative
• Ability to thrive in a fast-paced, in-person environment
• Availability to work evenings or weekends to support events, openings, or special initiatives
• Responsible for monitoring and responding to guest and social media communications throughout the week, including outside standard business hours

Perks* Medical, Dental, and Vision benefits

• Paid Time Off
• Generous dining discounts across all Vandelay Hospitality Group concepts
• Opportunity for growth within a dynamic hospitality brand

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