Marketing Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin. A Forbes 4-star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution, as well as vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting, along with paid time off. Plus, all employees, including part-time team members, enjoy exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally. * What you will have an opportunity to do:

JOB DESCRIPTION TITLE: MARKETING Manager

DIVISION: Sales & Marketing DEPARTMENT: Sales & Marketing

REPORTS TO:Director of Sales & Marketing CLASSIFICATION: Exempt

POSITION SUMMARY

The Marketing Manager at Inn at Perry Cabin leads the coordination and execution of the property’s marketing initiatives, working closely with agency partners, corporate teams, and on-property departments. This role supports brand consistency, content accuracy, and the timely rollout of campaigns that promote the Inn’s luxury coastal experiences.

You manage the property’s marketing calendar and serve as the primary liaison with external partners, including web, digital, SEO, and public relations agencies. You originate and schedule email campaigns through CRM platforms such as Revinate, maintain and update website content, and work with SEO partners to keep content aligned with search strategy.

In partnership with the PR agency, you coordinate media FAMs, influencer visits, and on-property photo or video shoots. You also handle direct media inquiries, assist with partnership opportunities, and help showcase the Inn through thoughtful, well-organized experiences.

This role works closely with sales, revenue management, operations, and corporate marketing teams to keep messaging consistent with the Inn’s refined coastal voice. You manage creative assets, support collateral development, and maintain brand standards across all guest touchpoints.

ESSENTIAL JOB FUNCTIONS

Media relations

• Serve as the primary on-property contact for all media inquiries, whether received directly, through the PR agency, or via tourism offices and partner organizations.
• Coordinate all media outreach and activities with the Director of Sales and Marketing and the PR agency.
• Plan and organize media visits, including detailed itineraries, confirmations, amenities, and internal communication for both individual journalists and group FAMs.
• Escort and host media during site tours, meals, activities, and interviews, as directed by the Director of Sales and Marketing.
• Coordinate internal departments (rooms, culinary, spa, golf, sailing, etc.) to support media schedules and deliver a smooth, on-brand experience.
• Track media visits, coverage, and follow-up needs, and share recaps with the Director of Sales and Marketing and PR agency.

Website Management

• Manage the property website in partnership with the Director of Sales and Marketing Create and publish new pages as needed for packages, seasonal offers, events, and experiences.
• Update site content, imagery, and links to keep all information current, accurate, and on brand.
• Produce and publish monthly blog content that highlights seasonal experiences, local partnerships, and property updates.
• Coordinate with the web agency on technical updates, enhancements, and site performance needs.
• Work with SEO partners to align on-page content with search strategy and keyword priorities.
• Review the website regularly to identify outdated content, broken links, or user experience issues, and coordinate corrections.

Package Development

• Work with the Director of Sales and Marketing to develop, load, and launch new and innovative packages.
• Coordinate package content, imagery, and positioning across the website and all guest communication channels.
• Update or retire packages based on seasonality, pace, and business needs.

E-Marketing

• Create and manage all web communications within the Revinate database, including confirmation emails, pre-arrival messages, and reminder communications.
• Maintain and update all email databases monthly to keep lists accurate and current.
• Produce and distribute weekly and monthly communications to arriving guests, including the “Inn the Know” pre-arrival message.
• Develop and send newsletters, promotions, and seasonal updates to the subscriber database, highlighting property offers and local events in St. Michaels.
• Oversee all group marketing opportunities with Benchmark Hotels and Resorts and Preferred Hotel Group including submissions, promotions, and required updates.

Property Marketing, Collateral, and Community Relations

• Manage on-property collateral, including the resort brochure and seasonal trifolds, in partnership with the Director of Sales and Marketing.
• Oversee in-room messaging and marketing on guest room TVs.
• Maintain and update content within the property app platforms, including NextGen and SONIFI.
• Assist the Director of Sales and Marketing with the creation of print advertising.
• Coordinate all photography requests in accordance with the property’s SOP.
• Represent the Inn in the local community through organizations such as the Rotary and Chamber of Commerce.
• Coordinate participation in tourism, charitable, and community events that promote the Inn.
• Manage donation requests in partnership with the Director of Sales and Marketing.
• Maintain all Inn memberships and keep listings current on partner and association websites.
• Manage the property’s online media gallery and internal image libraries.
• Fulfill photo requests from media, partners, and staff.
• Upload and organize new photography as it becomes available.
• Serve as the on-property photographer for basic digital needs, using the supplied camera.

Job Requirements

• College degree in marketing, communications, hospitality, or a related field preferred, or equivalent work experience.
• Background working with or within a creative or digital agency is a plus.
• Experience with design and content platforms such as Adobe InDesign, Adobe Illustrator, WordPress, and Canva preferred.
• Strong proficiency with computers, business applications, and social media platforms.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft PowerPoint and Excel.

Core Skills and Abilities

• Ability to communicate clearly in English with guests, vendors, and team members.
• Ability to deliver friendly, efficient, and courteous serviceStrong organizational skills with the ability to manage multiple projects and deadlines.
• Ability to analyze reports and prepare clear written communications.
• Comfortable accessing, inputting, and retrieving information from computer systems.
• Ability to work independently and exercise sound judgment in daily operations.
• Able to work under pressure while remaining organized, self-motivated, and collaborative.
• Positive, professional attitude and strong interpersonal skills.
• Knowledge of St. Michaels and the surrounding Eastern Shore area preferred.
• Ability to complete work in a timely, accurate, and thorough manner.
• Ability to work effectively with senior leadership, colleagues, vendors, and partners.
• Understanding of the luxury hotel environment and guest expectations.

Working Conditions

• Regularly required to stand, walk, talk, and hear.
• Frequently required to use hands to handle objects and operate office equipment.
• May be required to sit, climb, balance, stoop, kneel, or crouch.
• Requires manual dexterity sufficient to operate standard office equipment.
• Must have normal range of hearing and vision.
• Must be able to lift and carry up to 30 pounds as needed.
• Ability to resolve problems, manage conflict, and make effective decisions under pressure.

Work Environment

• Primarily indoors within the hotel, with occasional exposure to outdoor conditions including sunlight, humidity, heat, cold, and general operational noise typical of a luxury resort environment.

What are we looking for?

Compensation:

$60,000*

$65,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.