Community Manager (Hybrid)

Description:

We’re looking for a Community Manager to own and nurture the Luxy online community across social platforms while helping scale our affiliate and ambassador programs. This role sits at the intersection of social engagement, creator relationships, and brand advocacy.

You’ll be the voice and face of Luxy in the comments, DMs, creator ecosystem, and select live formats, building authentic relationships, driving loyalty, and turning fans into long-term brand ambassadors.

Compensation: This role has a base of $70,000 with a 5% annual bonus

Hybrid Schedule: This role requires you to be onsite Tuesday, Wednesday and Thursday at our LA office

Key Responsibilities

Community Management & Social Engagement

• Manage daily community engagement across Luxy’s social channels (Instagram, TikTok, YouTube, Facebook, and emerging platforms)
• Respond to comments, DMs, and mentions in a timely, on-brand, and empathetic manner
• Foster positive, inclusive conversations and proactively engage with creators and customers
• Identify community trends, FAQs, and sentiment to inform content, product, and marketing teams
• Monitor brand mentions and flag opportunities or issues in real time

Camera-Facing & Live Engagement

• Serve as a camera-facing representative of the Luxy brand when needed
• Host or participate in TikTok Lives to engage with the community, answer questions, and spotlight products or creators
• Support live shopping, launches, and community events in collaboration with the social and marketing teams
• Help create a welcoming, informative, and on-brand live experience

Affiliate & Ambassador Programs

• Support the growth and day-to-day management of Luxy’s affiliate and ambassador programs
• Identify, recruit, and onboard new affiliates and ambassadors aligned with the Luxy brand
• Build genuine, long-term relationships with creators, customers, and advocates
• Coordinate gifting, seeding, and communications with affiliates and ambassadors
• Track performance, engagement, and content output to help optimize programs

Community Growth & Advocacy

• Turn engaged followers into brand advocates through thoughtful outreach and relationship-building
• Help create scalable community initiatives (UGC campaigns, ambassador spotlights, giveaways, etc.)
• Collaborate with social, influencer, and marketing teams to align community efforts with brand goals
• Represent the voice of the Luxy customer internally

Requirements:

• 2+ years of experience in community management, social media, influencer marketing, brand marketing, or related fields
• Strong understanding of social platforms, creator culture, and online communities
• Comfortable being camera-facing and engaging with audiences live on social platforms
• Excellent written and verbal communication skills with a warm, confident, and brand-aligned tone
• Highly organized with the ability to manage multiple conversations, campaigns, and relationships simultaneously
• Experience working with affiliate, ambassador, or influencer programs
• Passion for beauty, hair, fashion, and creator-led brands
• Experience in DTC, beauty, or fashion brands preferred
• Experience hosting or participating in TikTok Lives or live shopping formats a plus
• Familiarity with affiliate platforms, influencer tools, and social listening platforms
• On-camera experience or personal creator background is a plus

Benefits and Perks

• Base pay of $70,000 with a 5% annual bonus
• 401(k) with company match - $ for $ up to 4% - immediately vested
• Vacation/Holiday Leave
• Great Medical/Dental/Vision Insurance
• Life and AD&D Insurance
• Opportunities for growth and advancement
• And so much more!

Equal Employment Opportunity at Beauty Industry Group

At Beauty Industry Group, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability, genetic information, protected veteran status, or any other legally protected characteristic.