Head of External Communications Vice President

JOB DESCRIPTION

Marketing at JPMorganChase is a global engine for growth and brand visibility, led by Chief Marketing Officer Carla Hassan and a team of 3,000 professionals. Uniting expertise across advertising, media, performance marketing, sponsorships, entertainment, and talent, the team delivers campaigns and products that elevate our brands, JPMorganChase, Chase, and J.P. Morgan.

As a Head of External Communications Vice President within the Consumer & Community Banking (CCB) Communications team, you will report to the Head of Communications for Marketing and work closely with the Marketing executive team and members of the Internal Communications team on 360-degree integrated marketing/communications campaigns. We are seeking a leader who can shape, develop and deliver standout campaigns while bringing stories to life with a modern, authentic voice. Our culture values collaboration and initiative, hence we are looking for someone who is both detail-oriented and a true team player. In addition, you will build compelling stories, bringing to life impactful communications/PR campaigns, and engaging with media and influential voices.

Job responsibilities

• Develop, present and execute strategic and tactical communications/public relations campaigns that lead business outcomes
• Serve as strategic communications counsel to the JPMorganChase Chief Marketing Officer and team leaders and managers
• Collaborate with internal and external Chase marketing support teams (social, brand/advertising, video, content), business leaders and support agencies to tell a holistic story
• Oversee management of communications/PR agency on campaign execution and measurement
• Closely coordinate with internal communications team members to pull through meaningful storylines within Chase
• Protect and enhance the reputation of the firm – both externally and among employees
• Collaborate with talent and influencer management team for PR purposes
• Require domestic and international travel

Required qualifications, capabilities, and skills:

• 7 plus years of experience in a communications/PR or marketing role
• Proven experience in proactive and reactive media relations, and proactively executing public relations campaigns that resulted in positive press coverage and support business results; deep media relations expertise with strong relationships across business, finance and lifestyle media
• Executive communications experience – consulting directly with senior executives, internal subject matter experts who serve as topical spokespeople; exceptional writing and editing abilities
• Strong skills in building relationships and making collaborative decisions, with the confidence to work closely with teams and senior leaders; professional presence and strong presentation skills
• Talent for crafting engaging narratives and visual storytelling
• Excellent judgment and interpersonal skills, with experience partnering across functions
• Proven ability to juggle multiple projects at once, keeping deliverables on schedule and proactively identifying potential roadblocks
• A high degree of independence, energy and integrity, with respect for diverse perspectives and a strong sense of accountability
• Effective negotiation and persuasion abilities
• Experience using measurement tools to track and demonstrate results, and comfort and fluency with social media and multimedia platforms
• Agility, adaptability and a proactive mindset, able to deliver quality work quickly, even under tight deadlines or outside standard hours

Preferred qualifications, capabilities, and skills:

• Experience working with events and experiences, creators and social media
• Experience working in a large company
• Experience working at, or leading work with, a public relations agency
• Experience working on an integrated marketing team

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.