Account Management Specialist II (South, FL)

Get To Know Us!

GuideWell and its family of forward-thinking companies are focused on helping people and communities achieve better health and are at the forefront in the transformation of health care. We offer competitive salaries and benefits, work-life balance, flexible work arrangements, opportunities for growth and development, and a great place to work across our enterprise!

What Will Be Your Purpose

The primary purpose of this position is to provide field service support and coordination to specific assigned key complex group customers. The key deliverables include assistance with enrollment, implementation, conservation, and renewal activities.

Important to Know

• Must reside in the South, FL region or surrounding area
• Requires Health and Life Insurance License
• Requires frequent travel and occasional overnight stays

Relationship Performance Responsibilities

• Work with Account Manager on development and execution of Account Management Plan
• Develop and maintain strong partnerships with assigned accounts and their business partners as well as other key influencers
• Achieve an understanding of client’s organization and business processes, both formal and informal
• Educate accounts on BCBSF sales process, products, policies, and procedures and support the appropriate execution, including the coordination of non-standard benefits and other contractual arrangements.
• Communicate state and federal legislation impacts. Assist the accounts with implementing procedures for the legislative plans
• Act as liaison or key point of contact between account, business partner, TPA’s, reinsurers, BCBSF and other BCBS plans
• Develop and maintain relationships to meet the client’s expectations and requirements; these relationships are with both management and staff positions with a multitude of internal stakeholders
• When necessary facilitate the interface between client and BCBSF staff and management
• Build strong partnerships with individuals within and outside the sales organization who support servicing and selling of our products

Account Service Performance Responsibilities

• Provide leadership to the Account implementation process including coordination of benefit validation process, implementation of performance guarantees, or other contractual arrangements in conjunction with Group implementation leader
• Facilitate the smooth transition and ongoing operation of the plan for each assigned group.
• Manage and conduct the development, coordination and distribution of enrollment materials, enrollment/education meetings, administrative requirements
• Represent BCBSF in competitive (multiple insurers offered) enrollment situations and influence selection of BCBSF as the employee’s insurance choice
• Develop and implement account tactical plans based on needs analysis and continually update strategy as situation changes
• Coordinate account management to support the BCBSF conservation processes including periodic account meetings with decision makers and other key individuals, as well as employees
• Manage resolution of complex account and business issues in collaboration with sales and d sales support staff, and other functional area
• Monitor account management to provide value added impact for renewal decision making
• Coordinate the design and delivery of group specific analytical tools, e.g., reports, health care assessments, member surveys for the purpose of interpretation and presentation of suggested strategies for wellness initiatives and overall cost savings
• Coordinate the complete internal implementation/renewal process for specific assigned inventory
• Facilitate and coordinate multiple projects and tasks with external community partners and internal organizational partners to promote and enhance health and wellness programs to increase the quality of life of our customers, thereby assisting with regional and sales goals by adding value to our customer benefits and exceeding customer expectations
• Utilize influence, conflict resolution and problem-solving skills with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities to meet the unique needs of the accounts

Development and Administrative Performance Responsibilities

• Manage own personal and professional development
• Identify opportunities to mentor and coach others to achieve results
• Manage time, territory, costs, and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved at reasonable cost Comply with state and regulatory requirements and corporate policies and procedures

What We Require

• 5+ years related work experience in service, marketing or sales position , preferably in the health care or employee benefits arena
• Related Bachelor’s degree or additional related equivalent work experience
• Demonstrated ability to identify and address complex business issues Excellent problem solving skills
• Health and Life Insurance license Required
• Superior presentation, written, and communication skills
• Effective change agent
• Demonstrated skills in customer relations 35% travel time requiring overnight stays.
• Incumbent may need to reside in the area where the position is housed
• Demonstrated ability to handle multiple tasks in a fast paced environment Demonstrated ability to work/facilitate multi-functional work group; demonstrated team/collaborative skills

We Prefer

• Knowledge of BCBSF policies and procedures to effectively manage and coordinate assigned general agency sales and service personnel Professional designations within the insurance industry (e.g., RHU, CLU) Multi-lingual

General Physical Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally to move objects.
• Jobs are sedentary if traversing activities are required only occasionally.

What We Offer

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Offer Range: $65,400 - $81,700

Annualized Salary Range: $65,400 - $106,200

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.