Global People Experience Partner

Our HR People Experience Partner (PXP) teams will strengthen employee purpose, ignite energy & elevate organization-wide performance by activating, facilitating & enhancing moments that matter. PXP teams will activate HR products & services that enrich the lives of JLL employees whilst working with Business & HR leaders to facilitate the employee experience by coaching managers on the moments that matter throughout the employee lifecycle. PXPs will use their Business acumen, HR expertise & local knowledge to enable Business & HR priorities. PXPs will deep dive, surface insights, & influence HR Service Delivery & HR/Talent COEs to improve & when required rebuild policies, processes, & tools that will enhance moments that matter unleashing WD talent to do their best work. This role will be supporting teams across the Globe.

Location: Chicago, Dallas, Raleigh

Travel: 10%

Key Accountabilities Functional Knowledge

• Partner with Services leadership to understand business objectives; use metrics, trends, and industry experience to develop impactful People programs and initiatives; and execute critical People activities to support achieving business outcomes.
• Partner with People Partners and use business acumen, HR expertise, and industry knowledge to proactively anticipate opportunities or issues & develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions across Business Units (Pillars).
• Collaborate with other Business Line Regional Heads of PX to successfully and seamlessly activate all programs, initiatives, and activities to deliver a consistent & positive One JLL experience for all team members.
• Activate and facilitate JLL's global and regional policies, processes, and tools that support moments that matter across a team member's experience to include Hiring; Onboarding; Performance Review; Performance Management; Promotion; Etc.
• Lead and coordinate the talent Management cyclical activities including Goal Setting, Talent Review, Succession Planning, Year-End & Compensation Planning.
• Drive a culture of inclusion and transparency which celebrates our employee diversity and promotes a sense of belonging and value where every voice is heard.
• Partner with HR COEs and product colleagues to create and deliver best in class HR tools, resources, processes, and overall experiences.
• Lead ad hoc projects impacting business results and experience moments.
• Collaborate with Employee Relations team to manage complex employee relations situations.
• Proactively advise, consult, and coach business stakeholders/managers on performance management, quality conversations, team building, and personal development.
• Support transition, expansion, and stabilization of M&A activity with particular focus on the employee experience.
• Identify and recommend efficiencies in the employee life cycle – using touchpoints and hand offs to other People Solutions and Experience stakeholders.

Business Expertise

• Experience delivering HR and operational activity within a complex and highly matrixed organization with the ability to balance competing requirements.
• Highly skilled in using data & technology to improve employee experience, drive business performance, and streamline organization efficiency.

Skills & Competencies Leadership

• Drive growth by developing and delivering exceptional People programs, initiatives, and activities grounded in best practices and industry knowledge.
• Develop and sustain strong & influential relationships within the business & HR to understand and cascade HR & business priorities across the PXP team in an engaging and energized way.
• Ability to lead through informal influence across regions and cultures to leverage organizational strengths.
• An appetite for exceeding expectations and creating wow within the business & HR organization.

Problem Solving

• Excellent organizational skills with a starter finisher mentality and acute attention to detail.
• Ability to use data to tell a convincing narrative and inform and/or make impactful decisions.
• Adept at managing multiple priorities/projects simultaneously.

Interpersonal Skills

• Builds robust relationships and demonstrates a high degree of emotional intelligence.
• Exceptional communicator and influencer.
• Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of senior stakeholders.
• Ability to cultivate robust & meaningful relationships to serve as a trusted HR expert.
• A passion to work with people across a variety of backgrounds with the ability to formally and informally coach and upskill peers and colleagues.

Qualifications

• Bachelor's degree or equivalent experience.
• Must have experience supporting Global teams.
• 10+ years of HR experience with at least 5 in a company supporting Solutions, Services, or Customer Success executive leaders and teams.
• Demonstrated project management and change management experience.
• Demonstrated experience using data to identify insights and drive action/change.
• Experience in matrixed organization.
• Ability to thrive in a dynamic and ambiguous environment.

Systems Used

• Workday
• Microsoft Suite
• PeopleSoft