MD, Mktg Communications

PENNYMAC:

Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day:

The Managing Director, Marketing Communications is a senior leadership position responsible for developing and executing a holistic, integrated communications strategy that strengthens our brand's reputation, drives business objectives, and ensures a consistent voice across all internal and external channels.

This leader will oversee a comprehensive portfolio including internal communications, external communications, public and media relations, reputation management, and corporate organic social media. The ideal candidate is strategic, thrives on being held accountable to results and has a proven track record of leading high-performing teams, managing complex communications challenges, and leveraging diverse channels to deliver business impact.

The Managing Director, Marketing Communications will:* Strategic Leadership: Develop, champion and execute a unified Marketing Communications strategy that aligns with overall business goals and marketing objectives. Develop strategies, including KPI’s, for individual channels based on the overall Marketing Communications plan

• External Communications & Public Relations: Lead the strategy for all external communications, including media relations, thought leadership, and executive communications. Serve as a key spokesperson for the company, build relationships with top-tier media, and secure high-impact earned media placements
• Internal Communications: Build and manage an effective internal communications function to inform, engage, and inspire employees across all divisions of Pennymac. Develop strategies to communicate key business initiatives, influence company culture and ensure executive leadership visibility
• Reputation Management & Crisis Communications: Serve as the strategic lead for Pennymac’s reputation management. Determine the third parties that are influential to our reputation online, with particular attention to those influencing AI Search. Proactively identify and mitigate potential reputational risks. Develop and execute a comprehensive crisis communications plan, including swift and effective response strategies to protect and preserve the company's brand and reputation
• Organic Social Media: Oversee the strategic direction for all organic social media channels. Ensure content is on-brand, engaging, and aligned with company narratives. Lead the community management, influencer strategy/collaborations and social media response strategy to build a positive and active brand community
• Team Leadership & Development: Lead, mentor, and inspire a team of communications and social media professionals. Foster a culture of excellence, collaboration, and continuous improvement. Set clear performance metrics and ensure the team has the resources and skills needed to succeed
• Cross-Functional Collaboration: Partner closely with other marketing leaders (e.g., Performance Marketing, Brand, Product Marketing), as well as key stakeholders in Legal, HR, and Sales, to ensure communications strategies are aligned and effective
• Measurement & Analytics: Establish clear KPIs and metrics to measure the effectiveness of all communications programs. Use data-driven insights to inform future strategy and demonstrate the ROI of communications efforts to the CMO and senior leadership
• Enterprise MarTech: Develop and own the MarTech roadmap for the Communications and Social Media functions. Own the operating systems that enable scale, security and workflows for the team

What You’ll Bring:

• 15+ years of progressive experience in corporate communications, public relations, or integrated marketing, with at least 5 years in a senior leadership role
• Proven experience in managing a diverse communications portfolio, including external PR, internal communications, and social media
• Deep expertise in crisis and reputation management, with a track record of successfully navigating complex issues
• Exceptional written and verbal communication skills, with the ability to articulate complex concepts clearly and persuasively to diverse audiences
• Data Driven - proven experience in using data to both inform strategy and to develop meaningful GTM approaches that drive business outcomes
• Deep, current working knowledge of major social media platforms (LinkedIn, Instagram, YouTube, etc) including their algorithms, best practices for organic and paid content, and an ability to stay current on their evolving capabilities
• Expert-level proficiency in selection, implementing and managing the Enterprise Social Media technology stack including social media management and publishing, monitoring/listening and integration into marketing CRM and analytics
• Ability to establish, document and enforce public relations and social media policies, guidelines and governance processes to ensure brand safety, legal and compliance adherence
• Results-driven with a strong bias for action and exceptional quantitative and analytical skills; an ability to turn data and observations into action and comfortable being held accountable to delivering quantitatively measured results
• A change agent that possesses the gravitas, emotional intelligence and intellectual firepower to persuade senior stakeholders to embrace Marketing Communications, especially PR and Social Media, as strategic tools that deliver business value while building alignment and buy-in across all levels of the organization
• Demonstrated ability to be a hands-on leader (able to develop strategy and also execute with excellence) and work effectively in a fast-paced and matrixed environment while being held accountable for achieving desired impact
• Strong executive presence and the ability to serve as a trusted advisor to the Chairman, President, CMO, CHRO and other C-Suite leaders
• Ideally possesses a contemporary knowledge of the mortgage industry. Financial Services experience preferred; B:B experience and regulated industries (healthcare, pharma) important
• Bachelor’s degree in Communications, Marketing, Journalism, or a related field. MBA or advanced degree is a plus

Why You Should Join:

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:* Comprehensive Medical, Dental, and Vision

• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
• We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities.

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional\-benefits\-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:* Lower in range - Building skills and experience in the role

• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary: $192,000 - $383,000 Work Model: OFFICE