Account Rep/Inside Sales

Who We Are

North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for nearly 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.

Why should you work for Metrie? With us, you’re more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us! We take pride in our culture of learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.

Watch this video to see why our employees feel like they truly belong here: Metrie's Brand Purpose

What You’ll Do

As the Inside Sales/Account Rep, you will be responsible for delivering exceptional service to our customers by managing inbound and outbound communications. This primarily involves responding to incoming calls and emails to process orders, providing updates on inventory and order statuses, and addressing routine customer inquiries and concerns. This also involves proactive outreach through weekly outbound calls to customers with a focus on following up regarding minimum order requirements, truck fill opportunities, and resolving any outstanding issues. You will have a strong understanding of our products and customers' needs to ensure a high level of satisfaction and support.

The Inside Sales/Account Rep reports to our Sales Operations Manager and plays a key role in maintaining customer relationships and supporting operational efficiency through timely and accurate communication.

Location: This position is based out of our Chicago branch in New Lenox, IL.

Work Schedule: Monday – Friday, 7 am-4 pm in the office.

Working in-branch, together, is the default workplace environment for Metrie to be an exceptional place to work. Being together in-person enables deeper communication, spontaneous problem-solving, direct mentoring, and continuous learning.

Who You Are

• A degree in business, communications, marketing, or a related field is preferred; or equivalent work experience in customer service.
• A strong relationship‑builder who enjoys serving as a trusted customer partner.
• Skilled in applying sound judgment, flexibility, and problem‑solving to resolve customer needs.
• Comfortable managing both inbound and outbound communication in fast‑paced, high‑volume environments.
• Open to feedback and committed to ongoing professional growth.
• Clear and professional in both verbal and written communication.
• Highly organized, with the ability to manage multiple priorities accurately and efficiently.
• Able to work independently, prioritize effectively, and adapt to changing needs.
• Proficient in Microsoft Outlook, Excel, Teams, and other Office tools for efficient communication, reporting, and collaboration.
• Experience in building materials, construction, or millwork companies and proficient in SAP and CRM tools, especially HubSpot preferred.

What You’ll Enjoy

• A collaborative work environment with a privately held company ready to execute their long-term strategy and goals to win
• A competitive base salary and profit-sharing program
• Comprehensive benefits package - medical, dental, eye care and life insurance - Benefits start first of the month following hire
• 401k Retirement Savings Plan - Up to 4% match, 100% vested after 6 months
• Challenging and meaningful work and the chance to participate on cross-functional teams across the company
• Development opportunities: We recognize potential in our people and strive to offer various opportunities for advancement, training, and personal growth
• Family-oriented culture, focused on putting our people first

In adherence to the principle of pay transparency, we are pleased to disclose the base pay range for this full-time position at Metrie. The base pay range for this role is set at $55,000 to $65,000/year. It is important to note that this position may also qualify for discretionary bonuses or commission payments. The specific base pay within the range will be contingent upon an individual's skills, qualifications, experience, and geographical location. Furthermore, it is essential to highlight that our remuneration ranges are established based on the role, level, and location.

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources team.

Metrie conducts pre-employment screening, including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed. We are an E-Verify employer.

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