Director of Community Management

Director of Community Management

Job Description

What You’ll Do:

As the Director of Community Management, you will oversee day-to-day operations and asset performance of a portfolio of urban market-rate properties across Columbus, Ohio. This role will offer critical support and guidance to property teams in collaboration with operations, accounting, marketing and facilities departments.

The Company You Will Join:

At Thrive we believe in building places people are proud to call home. Our Community Management team brings each project to life by delivering thoughtful service, strong operations and a people-first approach. From each interaction we believe in building trust and fostering a sense of community.

What You’ll be Responsible for:

• Oversee day-to-day property management operations ensuring high-quality service to site teams.
• Oversight of property financials and budget demonstrating a high-level of fiscal responsibility.
• Collaborating directly with departments leads to supporting the company’s vision and initiatives.
• Oversee new lease and renewal performance by monitoring conversion rates, system settings and site team performance.
• Foster a culture of accountability, teamwork, transparency and continuous improvement.
• Work with site teams to quickly and effectively resolve resident concerns.
• Ensure site reputation properly reflects the high-level experience expectations of our properties.
• Participate in all recruiting efforts of the site team.
• Collaborate with asset management and development on current and future pipeline of new luxury lease up properties.
• Conduct site visits to ensure compliance with aesthetic standards and adherence to policy.
• Carry out any additional duties as assigned

Who You Are:

• A forward thinker that can assess risk and provide solutions.
• A task master that can balance multiple projects while meeting deadlines. Flexibility is key in our fast-paced environment, where priorities can shift quickly. Being a self-starter with the initiative to take ownership of your projects is a huge asset.
• The focus and concentration to work on detail-oriented projects and meet deadlines.
• An influencer that can support and lead teams. You can keep people engaged and informed of ever-changing needs.
• A financial guru. You understand when and how to manage revenue-based decisions, control expense and master a business plan.

Qualifications and Skills:

• High school degree or equivalent required, bachelor’s degree is preferred.
• Proficiency with property management software systems such as Entrata.
• Strong organizational skills, communication skills and work ethic.
• Previous experience working in a leadership position on-site required.
• Strong cross-functional and relationship-building skills with department leaders.

Perks and Benefits:

• Retirement plan and company match
• Full suite of health benefits
• Philanthropic opportunities and engagement
• Parental and family leave