Outreach Manager - Medi-Cal (Non-Sales), Senior

Your Role

The Strategic Partnerships team is responsible for building and implementing stakeholder engagement strategies for Blue Shield Promise. The Outreach Manager, Senior, will report to the Director of Strategic Partnerships. In this role you will be responsible for supporting Blue Shield Promise’s growth and retention goals by: 1) building relationships and serving as a liaison for Blue Shield Promise with external stakeholders, 2) planning and executing community events, projects and programs; and 3) identifying, creating, and effectuating strategic opportunities.

Your Work

In this role, you will:

• Be responsible for educating external stakeholders about Blue Shield of California/Blue Shield Promise Health Plan (BSC/PHP) products and services and collaborating with the internal teams that educate potential and existing members and stakeholder staff. Encourage prospects to select BSC/PHP as their health plan of choice and current members to retain BSC/PHP as their health plan, in a variety of authorized settings
• Network with key influencers such as elected officials, government agency administrators, industry associations, medical groups and Community Based Organizations to identify and effectuate strategic opportunities supporting growth and quality improvement
• Support the teams who manage quality and customer service initiatives to assist with closing care gaps
• Mentor fellow Outreach team members about all state and federal rules and regulations ensuring compliance of marketing do’s & don’ts outlined by governing regulatory agencies
• Support the teams who measure results of trainings based on the needs and wants of key internal and external stakeholders
• Plan, coordinate and/or participate in community events, meetings, conferences, and other types of engagement activities
• Collaborate with Blue Shield Brand, Marketing and Communications teams to monitor, assess, and optimize the reputational strength of Blue Shield Promise, including assisting with activities related to executive engagement, business development, stakeholder recognition, and community investments
• Synthesize and provide information about community, key stakeholder issues, trends and opportunities that impact Blue Shield Promise

Your Knowledge and Experience

• Requires college degree or equivalent experience
• Requires at least 5 years of prior relevant experience
• Knowledge encompassing entire scope of concepts, practices and procedures in sales, marketing, outreach and customer service
• Experience in engaging community and policy influencers to identify partnership opportunities supporting growth and quality improvement initiatives desired
• Strong written, verbal, presentation, research and data analysis skills required
• Medi-Cal experience or knowledge desired
• Knowledge and experience with key stakeholders serving low-income communities in Antelope Valley and San Fernando Valley desired

#LI-AD3

**ABOUT THE TEAM

About Blue Shield of California**

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions:

o Member-facing and approved out-of-state roles remain remote.

o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.

o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.