Account Manager - Industrial

Flexibility Option:
Job Req Id: 31258
Description:

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Phoenix, AZ

Application Deadline: January 22, 2026

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The Account Manager will manage assigned customer account relationships and focuses on opportunity prospects and accounts. Promotes Border States’ products, services and capabilities to maximize customer sales potential. Regularly calls on assigned accounts, develops new accounts, inputs cost savings documentation, coordinates sales strategies with preferred vendors, actively manages and directs company sales and support resources, and provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy product evaluations, inventory requirements and other related sales, marketing and service functions.

Responsibilities

Essential Functions

Meets or exceeds the sales goals which are established.
Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities.
Meets and exceeds daily outreach expectations through a consistent process in a structured account planning environment.
Identifies targeted opportunities that align to current strategies and new / increased capabilities.
Prospects, validates, and converts new opportunity prospects by identifying and targeting appropriate influencers and positioning company appropriately vs. competition.
Understands customer business objectives & translates into a company differentiated advantage.
Keeps current with company offerings, value advantage, & competitive landscape.
Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well.
Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
Coordinates sales strategies with preferred vendors to maximize customer sales potential.
Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets and specialist team opportunities for Border States.
Participates in and advises sales management on the implementation and success of marketing plans and strategies.
Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures and market / customer potential.
Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, inventory requirements, and other related sales, marketing and service functions.

Non-essential Functions

Advises Customer Financial Services staff on changes in customer credit worthiness.
Advises Customer Financial Services of any changes in customer management or ownership.
Penetrates and grows the rest of market opportunity as needed.
May develop quotations for customers within the company profit objectives and guidelines.
Leads and attends sales and product meetings and technical training programs, as required.
Attends and assists with sales meetings, trade shows and training programs, as needed.
Coordinates with the Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing, shipping, delivery or other credit areas, as needed.
Entertains clients as needed.
Qualifications
4 years business, sales, marketing or trade degree or the equivalent in related work experience.
2 years of prior distribution, customer service, marketing, quotation or sales experience preferred.
Experience with contract negotiation.
Experience with presenting in front of a large group.
Ability to read, write and speak in English required.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software.
Skills and Abilities
Consistently provides responsive, quality service to meet and exceed customer expectations.
Technical competence in understanding piping systems (PVF) or electrical systems as required.
Excellent interpersonal, written, and verbal communication skills.
Ability to effectively plan and organize.
Excellent customer service skills include being competent, accurate, responsive, and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

Lift from Waist:
< than 10 lbs. - Not at all
10 to 25 lbs. - Not at all
26 to 50 lbs. - Not at all
51 to 75 lbs. - Not at all
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Lift from Floor:
< than 10 lbs. - Frequently
10 to 25 lbs. - Frequently
26 to 50 lbs. - Frequently
51 to 75 lbs. - Not at all
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Carried for Distance:
< than 10 lbs. - Not at all
10 to 25 lbs. - Not at all
26 to 50 lbs. - Not at all
51 to 75 lbs. - Not at all
75 to 100 lbs. - Not at all
100+ lbs. - Not at all
Physical Activity

Frequency at which you would do the following in a typical day:

Sitting (a continuous period of being seated) - Continuously
Standing (for sustained periods of time) - Frequently
Walking (moving about on foot to accomplish tasks) - Frequently
Bending/stooping (downward and forward) - Frequently
Crawling (moving about on hands and knees or hands and feet) - Not at all
Climbing/Walking Stairs (ascending or descending) - Frequently
Reaching (extending arms in any direction) - Frequently
Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
Balancing (maintaining body equilibrium to prevent falling) - Occasionally
Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
Grasping (Applying pressure to an object with the fingers and palm) - Continuously
Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
Driving (the control and operation of a motor vehicle) - Frequently
Desk work (work usually performed at a desk) - Frequently
Use of a computer - Continuously
Use of a telephone - Continously
Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
Exposure (to adverse weather & temperature conditions) - Occasionally
Travel (travel needed to perform job duties) - Frequently
Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.