Account Manager - SLG

Account Manager - State, Local Government

Position Profi

leThe Account Manager (AM) addresses critical business challenges and builds strong customer relationships to drive growth. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strategic engagement with decision-makers and influencer

s.Key Responsibiliti

esBusiness Developmen

• t:Identify and pursue new opportunities within existing and prospective accounts to increase Ricoh’s market shar
• e.Build relationships with decision-makers and influencers to open new door

s.Customer Engagemen

• t:Understand the customer’s environment and buying process, focusing on needs rather than predetermined products or service
• s.Solve critical business challenges through research, discovery, and consultative conversation
• s.Differentiate Ricoh’s ability to accelerate digital transformation through compelling storytellin
• g.Articulate how buying decisions impact the customer’s financial positio

n.Communication & Presentatio

• n:Deliver persuasive presentations in person and virtuall
• y.Maintain excellent verbal and written communication skill

s.Qualificatio

• nsBachelor’s degree or equivalent experience require
• d.3+ years of proven business development experienc
• e.Experience in IT and/or software services preferre
• d.Understanding of document workflow solutions and processes preferre
• d.Foundational knowledge of P&L component
• s.Ability to research and analyze customer environments for strategic conversation
• s.Proven ability to manage multiple accounts with attention to detai

l.Knowledge, Skills, and Abiliti

• esStrong collaboration and influence-building skill
• s.Understanding of solution design processe
• s.Ability to provide thought leadership during customer engagement
• s.Outstanding communication skills (verbal and written
• ).Proven ability to develop and maintain professional relationships with stakeholder
• s.Knowledge of Ricoh offerings and ability to stay curren
• t.Strategic thinking to expand core services across customer enterprise
• s.High learning agility and adaptabilit
• y.Ability to create sponsors and advocates within the customer approval proces

s.Working Conditio

• nsOffice environment with standard lighting, ventilation, and noise level
• s.Work involves interpreting and applying complex information and preparing diverse communication
• s.Minimal physical effort; primarily sedentary with occasional walking, standing, bending, and lifting objects under 10 lb
• s.Travel required (approximately 20%), including overnight trip

s.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a jo

b.