JOB SUMMARY

The Sales Counselor will help to promote and sell existing and future Independent Living residences at the community. The Sales Counselor will be responsible to manage inquiries, assist at special events, and provide ongoing support to new residents throughout the move-in process, consistent with the communitys mission and core values. The Sales Counselor respectfully interacts with all residents, family members, visitors, colleagues and staff. This is a safety sensitive position. The Sales Counselor reports to the Sales Director.

ESSENTIAL FUNCTIONS

It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Manages appointed inquiries to receipt of deposit (outbound and inbound calls, walk-ins, events, tours, and home visits)
Achieves sales activities and move-in goals
Works with prospective residents, family members and key influencers (physician, attorney, trust officer, etc.) to facilitate a timely and beneficial experience
Professionally and accurately maintains CRM data
Collects and retains compliance documentation in accordance with our company policies
Trains and advocates our first impressions program to residents and staff members
Serves as an ambassador and liaison for the community within the local community
Staffs the office during normal business hour
Regular and reliable attendance is an essential function of this job.

ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS

The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.

Ability to read and write, follow written and verbal instructions, and communicate effectively in English.
Thinking critically; defined as reading, understanding, and taking appropriate action on detailed and complex information.
Walking long distances daily
Repetitive actions/motion of one or both hands
Hearing ordinary conversation and office sounds
Verbal communication in person and on the phone
Written communication by hand and on PC
Work schedule includes evenings, weekends and holidays as needed.

MINIMUM QUALIFICATIONS

Possess a Bachelors degree in related field or have equivalent experience
Minimal two years of successful sales and marketing experience, preferably in senior living and services
Excellent verbal and written communication skills, along with excellent team orientation skills
Computer literacy which includes, but is not limited to, Microsoft Office Suite

Sales Representative - Senior Living Community

About the job