Sales & Community Engagement Manager

Job Title: Sales & Community Engagement Manager

Type of Position: Part-Time Role with Hourly Pay and Commission Incentives

We are seeking a highly motivated, people-focused Sales & Community Engagement Manager to own lead conversion, outbound sales, and local community outreach, including pop-ups and activations at various venues. This role is directly responsible for driving memberships and package sales, ensuring consistent and timely follow-up within Mindbody, and actively building relationships throughout the local community to increase brand awareness and revenue.

This is a hands-on, results-driven role ideal for someone who is energized by sales goals, comfortable initiating conversations, and excited to represent the brand both in-studio and out in the community. The right candidate understands that consistent follow-up, personal connection, and community presence are key drivers of growth and takes full ownership of outcomes.

Primary Responsibilities:

Mindbody CRM & Marketing Suite

• Manage all lead activity, tasks, and follow-ups within Mindbody, ensuring timely and consistent outreach.
• Maintain zero overdue tasks and ensure all leads are actively worked through defined follow-up sequences.
• Plan, execute, and optimize email and text message campaigns using Mindbody’s marketing suite to drive:
• New lead conversion
• Membership and package sales
• Re-engagement of inactive or lapsed members
• Promotion of offers, events, and community pop-ups
• Segment audiences effectively within Mindbody to deliver targeted, relevant messaging.
• Maintain accurate and detailed notes, tags, and lead statuses to support sales accountability and reporting.
• Pull, analyze, and report on weekly sales, lead activity, conversion metrics, and campaign performance.
• Continuously test and refine messaging and cadence to improve open rates, response rates, and conversions.

Community Engagement & Local Marketing

• Build partnerships with local businesses, fitness studios, wellness providers, and community organizations.
• Coordinate grassroots efforts including referrals, events, pop-ups, and collaborations.
• Represent the studio at local events and networking opportunities.
• Support influencer and ambassador relationships in coordination with leadership.
• Help drive awareness through in-studio promotions and community presence.

Reporting & Accountability

• Provide weekly reporting on:
• Leads received and worked
• Memberships sold
• Packages sold
• Conversion rates
• Community and referral activity
• Share insights on what is working and where improvements are needed.
• Participate in regular check-ins to review performance and goals.

Qualifications

• 1–3 years of experience in sales, customer success, or business development (wellness, fitness, hospitality preferred).
• Strong interpersonal and communication skills.
• Comfortable with outbound calling, texting, and email follow-up.
• Experience using CRM systems (Mindbody experience strongly preferred).
• Highly organized and detail-oriented.
• Self-motivated, proactive, and results-driven.
• Comfortable working independently while collaborating with studio leadership.

Success Metrics

• Lead-to-membership conversion rate
• Membership and package sales growth
• Lead response time and follow-up consistency
• Reduction in inactive or unworked leads
• Growth in community referrals and partnerships

Compensation

• Base hourly or salary (depending on experience)
• Performance-based commissions and incentives tied to sales
• Complimentary or discounted studio services

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Ability to Commute:

• Collegeville, PA 19426 (Required)

Work Location: In person