Account Director – US Market

Role Mission

The Account Director will lead key client relationships and commercial growth for the U.S. market, acting as the strategic bridge between our clients and internal teams. Based in NewYork, this role is ideal for a commercially driven leader with agency experience — someone who combines strong client management skills with a deep understanding of social media, creator marketing, and digital commerce.

The ideal candidate is passionate about the Beauty industry, naturally connects with brands and consumers in this space, and can translate creative ideas into measurable business impact.

Key Responsibilities

Client Leadership & Growth

• Act as the primary senior contact for U.S. clients, ensuring exceptional service, strategic alignment, and consistent delivery of business results.
• Lead business development and account growth, identifying upsell opportunities and contributing to revenue targets.
• Build trusted relationships with senior marketing stakeholders in Beauty, Fashion, and CPG categories.
• Partner with internal teams (Strategy, Data, Social, Creator, Paid Media) to deliver integrated solutions that drive measurable performance.
• Oversee client forecasting, reporting, and budget management to ensure profitability and scalability.

Strategic & Commercial Excellence

• Translate client objectives into actionable brand, content, and commerce strategies.
• Lead pitch processes, negotiation, and contractual discussions with existing and potential clients.
• Partnering with strategy team to monitor
• Collaborate with the Global Head of Social Commerce and Data teams to ensure insight-led decision-making.

Operational Leadership

• Supervise account operations, ensuring flawless execution and client satisfaction.
• Implement best practices, reporting frameworks, and performance metrics for all U.S. clients.
• Work closely with cross-market counterparts to share learnings, streamline processes, and maintain global consistency.

Team & Talent Development

• Mentor and inspire a multidisciplinary team (account managers, strategists, creators).
• Foster a collaborative and high-performance culture based on accountability and curiosity.

Required Aptitudes

Strategic & Analytical

• Deep understanding of the digital and social media landscape, especially in Beauty and Lifestyle.
• Skilled at turning data insights into creative and commercial strategies.
• Strong grasp of KPIs, forecasting, and client growth planning.

Creative & Commercial

• Great storyteller with a passion for brand and content-driven commerce.
• Excellent presenter and negotiator with C-level confidence.
• Solid experience in influencer marketing and social campaigns.

Leadership & Communication

• Strong relationship builder, able to lead and inspire diverse teams.
• Thrives in fast-paced, entrepreneurial settings.
• Fluent in English; Spanish a plus but not required.

Key Attitudes (Mindset & Leadership Behaviors)

• Commercially Driven: Focused on growth and measurable impact.
• Beauty-Obsessed: Naturally connected to trends and community culture.
• Client-Centric: Builds long-term, trusted partnerships.
• Collaborative Leader: Promotes teamwork and shared success.
• High Integrity: Transparent, accountable, and professional.

Ideal Background

• 7+ years in creative, digital, or social media agencies.
• Proven success managing Beauty, Fashion, or Lifestyle accounts.
• Experience driving client growth and satisfaction in social-first environments.
• Strong knowledge of the U.S. market; NYC experience preferred.

Success Metrics

• Client revenue growth and profitability.
• Retention and expansion across key accounts.
• Effective, high-performing campaign launches.
• Team satisfaction and operational excellence.
• Number and scale of social commerce activations launched.

Team growth, satisfaction, and cross-market adoption of best practices.