Senior Customer Success Manager

Our client is a technology-driven platform that connects brands with creators to produce high-performing visual content for digital channels. Known for powering influencer campaigns and user-generated content at scale, the company helps marketers drive engagement, authenticity, and performance across social, e-commerce, and paid media.

They are seeking a Senior Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively.

Responsibilities:

• Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape.

• Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI’s and overall marketing goals.

• Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning.

• Maintain and grow client relationships by driving retention, renewals, and expansion opportunities.

• Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.

• Identify opportunities to optimize and scale client programs through tailored solutions and best practices.

• Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs.

• Partner with creators to ensure content meets brand expectations and delivers measurable impact.

• Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements.

Requirements:

• 4+ years of experience in account management or customer success, working directly with marketing agencies or brands.

• Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space.

• Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.

• Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.

• Analytical mindset, with the ability to interpret data and provide actionable insights.

• Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.

Comp and Benefits:

• $80,000 - $100,000 base salary plus $20k potential bonus
• Attractive health, dental and vision insurance coverage
• Competitive compensation structure
• 401(k) retirement plan
• Unlimited vacation policy