Social & Community Associate

The Social & Community Assistant supports the Social & Community team in executing content creation, community engagement and day-to-day operations, helping build brand relevance, engagement and connection with the audience.

This is a hands-on execution role, supporting key brand and commercial moments through social content and community activation.

Job Responsibilities:

Content Creation & Execution

• Create and adapt image and video content aligned with brand guidelines.
• Support execution of the content calendar across platforms (Instagram, TikTok).
• Ensure timely, consistent and high-quality content delivery.

Community & Ambassador Support

• Support the day-to-day running of the brand ambassador programme.
• Assist with community engagement, comments and interactions.
• Monitor trends, platform updates and emerging formats.

Performance Tracking & Learning

• Track basic engagement metrics (reach, views, interactions).
• Support reporting and learning to improve content effectiveness.
• Assist in optimising content based on performance insights.

Administrative Support

• Handle day-to-day admin tasks for the Social & Community team.
• Support coordination with internal teams and external creators.

Job Requirements:

• 2+ years experience in social media, influencer marketing, or community management, ideally within the North American markets.
• Familiarity with key social platforms (TikTok, Instagram, YouTube) and influencer tools.
• Experience working with or managing influencer partnerships, social media campaigns, and community-building strategies.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Analytical mindset with the ability to monitor and report on performance metrics.
• Proactive, creative, and collaborative approach to work.
• Ability to thrive in a fast-paced, dynamic environment.