Agency Account Manager

Role overview

As Agency Account Manager you are responsible for managing a selection of agencies and clients in North America. You are responsible for retaining our clients through providing an excellent level of Account Management, increasing revenue and gross profit and grow their accounts by connecting them to all relevant and market leading affiliates. Commercial awareness, negotiation skills and the ability to identify and drive business development opportunities are some of the key skills that we are looking for in this role.

Our Agency Account Manager works closely with the local Partner Development Manager to continuously have the best possible publisher and traffic mix for the programs in their portfolios.

Main Responsibilities

• Act as agency level contact on accounts – perform quarterly business reviews, develop strong relationships
• Create a forecast and development plan for each of your allocated accounts on a yearly and quarterly basis
• Closely monitor all programs across allocated accounts on a daily basis and be proactive if accounts are underdelivering to take action in a timely manner
• Implement and optimise new publishers recruited by the partnership development team across key allocated accounts
• Build a strong relationship with key contacts on your allocated programmes by maintaining regular telephone and face to face contact
• Management of promotions and daily activity on allocated accounts will be required
• Provide regular feedback on client satisfaction
• Understand and plan according to the business objectives of each client in a portfolio
• Understand and adapt our products to client tracking capabilities and opportunities
• Report on client KPIs and make recommendations for growth
• Ensure that all client details, actions and administration are updated in our CRM system
• Manage account receivables and follow up when payments are late

Professional Requirements

• Bachelor’s Degree in digital marketing or related field
• At least 1-2 years affiliate marketing experience - we value your ability to learn quickly and adapt to new challenges
• Strong analytical skills, strategic thinking, and the ability to translate statistics into insight and actions as well as analyse trends
• Extensive successful account management experience from the industry and experience in coordinating and managing a portfolio of clients
• Excellence in building relationships and working with different teams, publishers and clients
• Demonstrable influencing skills and commercial awareness
• Strong grasp of Microsoft applications: Excel, PowerPoint, Word, Outlook and CRM

Personal Requirements

• Confidence, communication skills with proven oral and written presentation skills
• Positive outlook, proven ability to handle pressure
• Great team worker with strong organisational & multi-tasking skills
• Solutions orientation with strong problem-solving skills
• Shows passion for what they do
• Adds value and does things well
• Leads by example
• Proactive
• Professional

Your profile

You’re a results-driven professional with strong commercial awareness, prepared to embrace our values: "Make it Happen, Stay Curious, & Achieve Together".

You have excellent communication, presentation and interpersonal skills. Able to handle pressure and passionate about Marketing. You are confident, willing to learn and to grow in our organization, you retain information quickly and you can come up with solutions in a timely manner when facing challenges. You are proactive and have strong analytical skills. You are also good at building relationships and enjoy planning strategies to support agencies and clients to improve their performance.

At Tradedoubler we all work as one team, so you will be ready to work as a team player, adding value to our business.

Key performance indicators that you will be measured on include:

• Overall revenue and gross profit generated by allocated affiliate programmes
• New business revenue generated by your team (advertiser and publisher)
• Cross selling of TD products
• Implementation and launch of key new affiliate programmes

About us

Tradedoubler is a global partner marketing network that has been facilitating connections between result-driven brands and publishers worldwide for more than 25 years. We operate in 90+ markets across the globe and house over 2,000 brands and 180,000 publishers in our network. Our awesome teams are located across our 15 offices in Europe and Australia.

In addition to Tradedoubler's core Partner Marketing business, we offer digital marketing solutions across the entire customer journey, including App marketing (Appiness), influencer marketing (Metapic), lead generation campaigns (Leadslab), & SaaS solutions (Grow by Tradedoubler).

Tradedoubler was founded in 1999 in Stockholm, Sweden by Martin Lorentzon & Felix Hägnö, and has been listed on the Stockholm Stock Exchange since 2005.

One of our strong beliefs at Tradedoubler is that our success stems from adhering to our core values: Make it Happen, Stay Curious, & Achieve Together.