Customer Experience & Member Sales Representative

Job Description:

We are seeking a dynamic, customer-focused, and digitally savvy individual to join our team as a Customer Experience & Sales Coordinator + Social Media Content Manager. This hybrid role combines front-desk sales and service with social media content creation and brand storytelling. You will drive sales, build relationships with guests, and lead local content strategy to grow our online presence and attract new customers to the studio.

Key Responsibilities:Customer Experience & Sales (CEC) Responsibilities:

• Identify customer needs and recommend products and services to meet those needs
• Drive sales by promoting memberships (K Club) and service packages (K Packs) to every guest
• Upsell and cross-sell products and add-on services effectively
• Perform new guest protocols and uphold brand experience standards
• Collaborate with the team to reach conversion and revenue goals
• Support lab operations including wax preparation and inventory tasks
• Accurately enter transactions and appointments into the POS system
• Greet, check in, and assist guests with warmth, professionalism, and efficiency
• Maintain guest records (CIF) and ensure accuracy prior to treatments
• Answer phone calls, emails, and handle guest concerns with empathy and quick resolution
• Maintain cleanliness and organization of the lobby and guest-facing areas
• Provide general administrative support and assist leadership as needed

Social Media Content Manager Responsibilities:

• Create and publish engaging content for Instagram, TikTok, and other local social media channels
• Capture and edit in-studio photos, videos, and behind-the-scenes moments that highlight services, staff culture, promotions, and customer experiences
• Develop a monthly content calendar aligned with brand voice and studio initiatives
• Track engagement metrics and report on performance to inform future content strategy
• Partner with the corporate marketing team to ensure brand compliance
• Coordinate and manage local influencer or content collaborations
• Promote online reviews, referral programs, and seasonal offers via social media
• Maintain a consistent visual identity and tone across all platforms
• Respond to DMs, tags, and comments in a timely and professional manner

Qualifications:

• Sales and/or customer service experience required
• Experience managing social media accounts for a brand or business
• Must be outgoing, engaging, energetic, and comfortable on camera
• Strong verbal, written, and interpersonal communication skills
• Ability to multitask in a fast-paced environment
• Knowledge of Canva, CapCut, Instagram, TikTok, and content scheduling tools is a plus
• Basic computer skills, including Microsoft Office and POS systems
• Flexible schedule including weekends, holidays, and evenings
• High school diploma or equivalent; education in marketing or communications is a plus

Benefits:

• Competitive hourly wage + commission on sales
• Bonus opportunities for social media performance and engagement
• Free or discounted waxing services
• Growth and development opportunities within the Uni K Wax brand
• Dynamic, supportive, and creative studio culture

Apply Now

If you're passionate about guest experience, love creating content, and want to be part of a fast-growing, all-natural wax brand — apply today at !

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Flexible schedule
• Referral program

Work Location: In person