Part-Time Customer Service Agent for a Pet Product Company

100859

Overview We are seeking a highly organized and proactive Operations and Creator Support Associate to streamline our daily administrative functions, manage our creator/influencer program, and completely own our primary customer service inbox. This role is essential for improving internal efficiency and enhancing external engagement.

Responsibilities I. Customer Support Management (ReAmaze Inbox)

• Manage, triage, and delegate incoming customer tickets and tasks entirely.
• Escalate complex tickets or tasks to the appropriate internal teams when necessary.
• Maintain a complete understanding of the entire customer lifecycle to provide informed support.
• Handle all customer inquiries, including updating subscription details and managing customer orders within Shopify.
• Maintain accurate and effective customer notes that are clear for team reference.
• Regularly review and update customer reply templates to maximize efficiency and service quality.

II. Creator and Influencer Management

• Conduct research and outreach to identify and recruit new content creators.
• Coordinate getting product to creators (logistics and fulfillment).
• Monitor social media channels and platforms for new posts and compliance.
• Organize and manage content assets received from creators.

III. Administrative and Operational Support ("Click Work")

• Handle any and all manual data entry or "click work" required within Shopify.
• Organize and maintain company files and digital documentation.
• Execute any other manual organizational tasks that arise.

Required Skills & Qualifications

• Exceptional organizational skills and meticulous attention to detail.
• Proven ability to manage and prioritize a high volume of varied tasks effectively.
• Strong written communication skills for managing customer templates and creator outreach.
• Familiarity with e-commerce platforms (preferably Shopify).
• Experience or strong interest in customer service management and creator/influencer relations.

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

🌟 Who We Are: LTVplus – Your Global Remote Team At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

📋 When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

🖥️ Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.

**Click Here

🚀 Your First 30-60-90 Days at LTVplus: What to Expect**