Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami FL 33131 USA Begin* Explore a career in hospitality

People taking care of people
Have flexibility in your career
Be an influencer in the industry
Fulfill your purpose

Do your best work, begin your purpose, belong to an amazing team and become the best version of you. Compensation: HourlySchedule: Full-TimePosition Type: Non**-ManagementWork setting**: on-site Benefits

Health Insurance
Dental and Vision
Paid Time Off
401K
Parking and Metro Reimbursement
Travel Perks and Benefits
Recognition and Rewards
Growth Opportunities
Holiday pay
Free Meals
Free uniforms
Free life insurance
Free short-term disability
Exclusive Discounts via LifeMart
…and much more! JOB SUMMARY

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

JOB SPECIFIC TASKS

Policies and Procedures* Maintain confidentiality of proprietary materials and information.

Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.

Guest Relations* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Thank guests with genuine appreciation and provide a fond farewell.
Address guests' service needs in a professional, positive, and timely manner.

Communication* Speak to guests and co-workers using clear, appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

Working with Others* Support all co-workers and treat them with dignity and respect.

Develop and maintain positive and productive working relationships with other employees and departments.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement* Comply with quality assurance expectations and standards.

Physical Tasks* Move, lift, carry, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Sales* Promote awareness of brand image internally and externally.

Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Analytical Skills* Learning

Interpersonal Skills
Interpersonal Skills
Customer Service Orientation
Diversity Relations
Teamwork

Communications* Communication

Listening
English Language Proficiency
Applied Reading

Personal Attributes* Integrity

Dependability
Positive Demeanor
Presentation
Stress Tolerance
Adaptability/Flexibility Education: High school diploma/G.E.D. equivalent Related Work Experience: 1 year related work experience is required Supervisory Experience: N/A License: N/A Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue AccountabilitySOCIAL MEDIA SITES

E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

MARKETING AND PR COORDINATOR

About the job

JOB SPECIFIC TASKS