[Remote] VP, Client Services (Influencer Marketing)

Note: The job is a remote job and is open to candidates in USA. Viral Nation is a leading company specializing in building social-first ecosystems for brands. As the VP of Client Services, you will lead a world-class team to manage complex client portfolios and drive growth through innovative strategies and collaboration.

Responsibilities • Serve as the primary liaison for senior client leads, ensuring alignment with business goals and consistently delivering value through strategic insights and helping them understand and navigate the ever-evolving social landscape • Lead the development of creative, high-impact campaigns that integrate influencer and social media strategies with overarching marketing objectives • Drive client growth by identifying opportunities to expand relationships, solve complex challenges, and deliver measurable results • Build and mentor a high-performing team of Group Leads and Account Directors, empowering them to manage large-scale, global accounts with confidence • Foster a culture of collaboration, innovation, and accountability across cross-functional teams, ensuring seamless integration of strategy, creative, media, and technology • Oversee onboarding, strategic planning, and campaign execution for complex, multifaceted accounts with multiple stakeholders and deliverables • Partner with Group Leads to navigate the intricacies of working with large-scale clients, driving operational efficiency and exceptional client satisfaction • Guide the team in developing measurement frameworks to track performance and ensure accountability for results • Ensure accurate forecasting and financial tracking for assigned accounts, proactively addressing variances and maximizing profitability • Collaborate with internal teams to optimize resources and staffing while delivering on key milestones and deadlines • Lead the development of compelling proposals and presentations for existing and prospective clients, showcasing Viral Nation’s expertise and innovation

Skills • 10+ years of client services leadership, ideally within a media, digital, or social agency environment • Proven experience managing large-scale, complex client accounts, or similar high-growth, Fortune 500 companies. Managing budgets of anywhere from $5M-$30M+ • Deep understanding of social media marketing, with a strong foundation in influencer marketing and its integration into broader digital strategies • Demonstrated success in driving innovation, managing complexity, and scaling operations for high-profile brands • Exceptional leadership and team development skills, with a passion for inspiring and mentoring high-performing teams • Strong strategic thinker with the ability to craft and execute innovative solutions for multifaceted business challenges • Agile and adaptable, thriving in a fast-paced, deadline-driven environment • Excellent communication, collaboration, and critical thinking skills, with a client-first mindset • Certifications: Facebook Blueprint, Twitter Flight School, or Google Analytics are a plus

Benefits • Viral Nation is committed to diversity, equity and inclusion in our agency. • Viral Nation welcomes applications from people with visible and non-visible disabilities. • Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.

Company Overview • Viral Nation is a global influencer, marketing, and talent agency. It was founded in 2014, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is http://www.viralnation.com.