[Remote] Director, Client Services (Influencer Marketing)

Note: The job is a remote job and is open to candidates in USA. Viral Nation is a company specializing in building social-first ecosystems for brands. They are seeking a Director of Client Services to lead and mentor the client services team, develop effective strategies for account growth, and maintain strong relationships with key clients to drive success.

Responsibilities • Foster strong relationships with key clients to gain a deep understanding of their needs and strategic business objectives, driving growth • Provide leadership, guidance, and mentorship to ensure a 5-star client experience, supporting our client services team in delivering disruptive, business-building work of high quality within budget and on time • Own crucial account metrics such as revenue growth and profitability • Develop effective strategies to maximize account potential, including growth to new business lines, groups and geographies • Lead the development of client proposals, including strategic direction, pricing, and creative concepts • Collaborate with cross-functional teams, including Creative, Strategy, Production, and Paid Media etc • Align with client objectives to design best-in-class social campaigns • Stay current with industry trends, market developments, and emerging technologies • Share insights and knowledge with the team to drive innovation and foster growth. Indirectly oversee several supporting team members from different capabilities, as well as external partners for each project • Ensure accurate and timely delivery of client campaigns, managing resources and workflows to optimize efficiency and effectiveness • Strong understanding of how businesses are measuring their marketing spends

Skills • 8+ years of experience in client services or account management, preferably within a media, digital or social/influencer agency environment • Proven track record of developing, maintaining and growing strong relationships with key clients to ensure a deep understanding of client needs and strategic business objectives • Experience overseeing key account metrics, including client satisfaction, revenue growth, and profitability, with a focus on driving results • Ability to lead and develop high-performing teams in a fast-paced environment

Company Overview • Viral Nation is a global influencer, marketing, and talent agency. It was founded in 2014, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is http://www.viralnation.com.