Outside Sales Territory Manager

Job description:

About us

Johnstone Supply - South Texas is your local, family-owned Johnstone Supply group. We pride ourselves on our customer service, technical support, and professionalism to members of the HVAC/R trade. We are privately owned and are part of a $3.5 billion company.

We have 6 regional distribution centers across the country and the company boasts over 400 independently owned stores throughout the United States and Canada.

We are seeking well qualified, enthusiastic people to help maintain the highest levels of customer satisfaction and continued growth of our business.

What’s in it for You

• Johnstone Supply offers a competitive package including a base salary commensurate with experience.
• You will be eligible to participate in the company’s insurance benefits following the completion of the eligibility waiting period.
• Paid Time Off is provided per company policy.
• Additional benefits may include tuition reimbursement, retirement plan, holiday pay.

Apply Today!

Position Summary

The Territory Manager is responsible for driving sales growth and profitability within an assigned geographic territory or customer segment. This role builds and maintains strong customer relationships, identifies new business opportunities, and delivers tailored solutions aligned with client needs. As a trusted advisor and product expert, the Territory Manager provides consultative support, training, and guidance to enhance customer satisfaction, foster loyalty, and support long-term partnerships.

Duties and Responsibilities:

• Research and analyze assigned territory and customer base to assess revenue potential, credit standing, operational structure, and vendor relationships; prioritize accounts and allocate time based on opportunity mapping.
• Develop and maintain relationships with key decision-makers and influencers by actively listening, observing, and understanding customer needs and business drivers.
• Employ a consultative sales approach to recommend products and services that address customer challenges while aligning with company profitability goals; clearly articulate the value proposition of proposed solutions.
• Support customers throughout the buying process, offering expert guidance, timely follow-up, and responsive service to drive satisfaction and successful outcomes.
• Assist customers with sales forecasting and planning activities to support their business objectives and purchasing strategy.
• Collaborate with sales leadership to establish and adjust sales goals and territory strategies based on performance data and evolving market conditions.
• Maintain consistent contact with customers to review account performance, provide updates on new offerings, and share insights on industry trends and supplier programs.
• Function as a liaison between customers and internal branch teams to ensure clear communication regarding product options, pricing structures, and service expectations.
• Proactively respond to leads, opportunities, and concerns generated by internal teams, ensuring timely resolution and customer support
• Serve as the primary point of contact for resolving service issues or customer concerns, maintaining a focus on responsiveness and customer satisfaction.
• Analyze customer activity and account health, including sales trends, margins, purchasing behavior, and receivables performance.
• Prepare and submit regular planning, activity, and performance reports to the Sales Director.
• Maintain up-to-date knowledge of market dynamics, competitor offerings, and product developments through training, internal resources, and self-directed learning.
• Maintain focus on achieving company strategic initiatives and individual sales objectives.
• Perform additional duties and special projects as assigned.

Qualifications and Education Requirements:

Required:

• A High School diploma or GED equivalent is required.
• Two years of successful direct sales experience is required.

Preferred:

• A bachelor’s degree in marketing, business administration, sales, or related field is preferred.
• Minimum four to five years of experience in sales, account management, or related field is preferred.

To be able to continue to serve our customers long into the future, we look at the employee characteristics that we believe have made us successful in the past. They are the traits that we want to encourage among existing employees and seek and develop in our new hires. These traits we have described as our Core Values.

They are:

• Selfless - “What have you done today to help someone else?”
• Positive Can-do Attitude – “Stuff happens, it’s how you react to the stuff that matters”
• Attention to Detail – “Our work is very detailed, pay attention to the little things”
• Willingness to Learn – “Our industry changes often, you can’t rely on how smart you were”
• Competitive – “How committed are you to getting better every day?”
• Integrity - "Am I willing to always do the right thing, even if no one is looking?"

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Company car
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement

Work Location: Hybrid remote in Corpus Christi, TX 78412