TikTok Shops Community Coordinator

TikTok Shops Community Coordinator

Location: Remote

About the Role

We’re looking for a highly organized, TikTok-native Community Coordinator to support the growth of our TikTok Shops creator and affiliate network. This role sits at the intersection of influencer marketing, community management, and e-commerce. You’ll help recruit new creators, manage product sampling, respond to inbound messages, and maintain smooth day-to-day communication between creators and the brand.

Key Responsibilities

• Manage and grow the TikTok Shops creator and affiliate community.
• Recruit new creators and affiliates through outreach and platform engagement.
• Review, approve, and track product sample requests.
• Handle inbound creator and affiliate messages quickly and professionally.
• Coordinate with internal teams to ensure creators receive the right products on time.
• Troubleshoot order, commission, and campaign issues with creators and affiliates.
• Maintain records of creator activity, outreach, and performance metrics.
• Monitor TikTok trends and surface opportunities for new creator partnerships or campaign ideas.

Qualifications

• 1–3 years of experience in influencer marketing, social commerce, or community coordination.
• Deep familiarity with TikTok, its culture, and the creator ecosystem.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Comfortable managing multiple conversations and projects at once.
• Experience with affiliate or creator management platforms (e.g., TikTok Shops, Shopify Collabs) preferred.

What Success Looks Like

• Fast response times and smooth creator communication.
• Error-free handling of product sample approvals and shipments.
• Consistent recruitment of new, high-quality creators.
• Healthy relationships that drive engagement and sales through TikTok Shops.