Senior Operations Manager, Digital

Introducing Realtime!

At Realtime, we are rooted in an independent spirit and a relentless drive for results for our clients.

From day one we’ve propelled our clients over media hurdles, tackling complex challenges head-on and delivering measurable impact.

Our experts are platform masters with a record of shaping mindsets, amplifying presence, and igniting actions. Today, we add tech-powered solutions that provide unmatched speed, scale and precision.

Our Vision is to work with the world’s leading brands and be a shining example of agency services combined with tech with an incredible roster of clients. We help clients achieve their goals. Our employees succeed and grow. We are Realtime.

Role Summary

The Senior Operations Manager is the central hub for cross-channel digital campaign execution and operational performance across a portfolio of accounts. They are the client's main point of contact for all day-to-day operational matters, ensuring flawless delivery and acting as the expert counterpart to the Account Director's strategic focus. For small to mid-size clients, this role may operate as the primary account lead.

Salary: $90K + Bonus.

Key Responsibilities

• Operational Client Liaison: Serve as the primary client contact for all cross-channel campaign performance, reporting, timelines, and execution details.
• Operational Excellence: Oversee the operational managers and executives to ensure all campaigns are executed on time, on budget, and to the highest standard of quality, adhering to best practices and campaign KPIs.
• Performance & Execution: Act as the cross-channel operational expert, troubleshooting complex execution challenges and ensuring all campaign activities are aligned with the strategy set by the Account Director. Provide hands-on support for campaign optimization, testing, PCA and other strategic needs. Establish innovation & testing roadmaps to ensure operational account growth.
• Operational Efficiency: Champion the use of proprietary AI technology to automate tasks and streamline workflows to maximize operational efficiency.
• Strategic Collaboration: Partner closely with the Account Directors to provide operational insights and data that inform strategic planning and effective measurement. Ensure tactical execution is viable and aligned with the client's goals.
• Team & Workflow Management: Manage the flow of work and communication between the client and the internal operational teams, ensuring briefs are clear and deliverables are met.

You’re the right person for the role if you have:

• 3+ years of experience managing digital advertising campaigns for a minimum of

two channels across Paid Search, Paid Social, Programmatic, Retail Media and Affiliates.

• Proven track record of meeting digital campaign performance KPIs.
• Hands-on in platform campaign management experience.
• A working understanding of tracking, tagging, and measurement fundamentals (such as UTM tagging, Google Analytics, platform tracking).
• Ad platform certifications are a plus.
• Excellent analytical skills, with a data-first approach to campaign strategy, performance, optimization and decision-making.
• Demonstrated ability to manage multiple accounts and projects simultaneously to meet objectives/key deadlines.
• Strong communication and presentation skills, with experience liaising directly with clients.
• Highly organized, adaptable, and comfortable working across diverse campaigns and channels.
• A genuine interest in digital marketing and a passion for continuous learning and innovation.

What does Realtime offer?

• Comprehensive Private Medical Insurance: Full medical coverage with no out of pocket expenses, and subsidized dental and vision plans available, for your peace of mind
• Generous Paid Time Off (PTO): 20 days of PTO annually, exclusive of federal holidays, for a well-rounded work-life balance
• Enhanced Sick Leave: Up to 10 additional days of sick leave to prioritize your health and well-being
• “Work from Anywhere” Flexibility: 15 days per year to work from anywhere, supporting a flexible lifestyle
• Special Birthday Perk: Enjoy a birthday morning lie-in to make your special day more enjoyable
• 401(k) Retirement Plan: Benefit from a 3% matched contribution to help secure your financial future
• Customisable Benefits Plan: Choose benefits that fit your lifestyle with our new benefits platform, Heka!
• Attractive Bonus Scheme: Access to an excellent performance-based bonus scheme to reward your contributions
• Exciting Growth Prospects: Be part of a company that’s thriving as a market leader in the privacy-first era
• Global Reach: Work for a global organization with opportunities for international travel and collaboration
• Continuous Learning: Access a wealth of digital learning resources across programmatic, Google, influencer marketing, SEO, and affiliate marketing to deepen your expertise and become a well-rounded digital leader
• Vibrant Work Environment: Join a fun, inclusive workplace with regular social events, breakfast and lunch gatherings, and an abundance of office snacks

Living our Values

Our values are at the core of everything we do. As part of our team, you are expected not only to deliver results but also to embody and promote our values in your daily work. These values guide how we collaborate, innovate, and succeed together.

Always Curious

We are driven by a relentless pursuit of knowledge and discovery. Risk-taking and innovation are at our core; we explore uncharted territories. Learning from our experiences, we continuously push boundaries and aim high.

Performance Driven

We deliver precise, effective strategies tailored for our clients. Our focus is on data, science, and exploration to ensure high performance. We take ownership of our work, always seeking improvement and excellence.

Relentlessly Ambitions

We set high standards and push beyond what’s expected. Clear, direct communication drives us to achieve outstanding results. Proactive and determined, we see tasks through to completion and beyond.

On the Front Foot

Our commitment to our goals is unwavering and proactive. We seize opportunities to optimize and enhance performance. Dependable and driven, we deliver on our promises and keep pushing forward.

Real and authentic

We build genuine, lasting relationships with clients and colleagues. Transparency and honesty are fundamental; we communicate openly. We collaborate with integrity and respect, fostering a trustworthy environment.

Kind at Heart

We stand by our values of kindness, respect, and integrity in all interactions. Deep care for our team and clients, always ready to support and help. Generous with our time and resources, we are reliable and always available.